Loyalty Representative
Toronto International Film Festival
Toronto, ONThis was removed by the employer on 5/18/2024 5:59:00 AM PST
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Full Time Job
We are currently hiring for the position of:
Loyalty Representative
Reporting to the Manager, Membership Experience, the Loyalty Representative is responsible for relationship management with TIFF Members & donors. The successful candidate will provide attentive customer service for current, new, and prospective Members & donors and support stewardship activities in the lead-up to Festival. This role will collaborate closely with stakeholder-facing departments to deliver an exceptional 2024 Festival experience for TIFF’s most valued public supporters.
RESPONSIBILITIES:
• Provide courteous and timely front-line customer service to all current, new, renewing and prospective Members via email, telephone, and in person.
• Participate in the facilitation of stewardship activities including, but not limited to; concierge service for high-level Members; welcome package preparation; and supporter hosting at Festival screenings.
• Support additional stakeholder research including list preparation, creation of donor lookbooks, and maintaining supporter records.
• Assist with data management in collaboration with Advancement Operations, including Membership processing, purchase queries, and account updates.
CONTRACT DATES OR START DATE:
• June 3 - September 15
MINIMUM REQUIREMENTS:
• Experience in Customer Service environments and/or
• Experience with stewardship and fundraising or equivalent field
• Interest in working directly with TIFF’s Members and donors.
• Ability to learn quickly, take initiative, and ability to work both independently and as part of a team.
• Ability to multitask, prioritizing as necessary, with high attention to detail and follow-through.
• Strong interpersonal, relationship building, and communication skills with a kind and professional manner.
• Strong tact and judgment, exercising discretion and the ability to escalate stakeholder concerns to Management when needed.
• Exceptional oral and written communication skills with understanding of customer service.
• Commitment to feedback, initiative, professional development, AFP Code of Conduct and Donor Bill of Rights.
• Open to learning data administrative systems and tools including Excel.
• Familiarity with CRM systems (i.e. Raiser’s Edge) and/or Ticketing Systems (Archtics, Tessitura) is considered an asset
• Must adhere to a schedule requiring some evenings and weekends through August and September in the lead up to the Festival.
• Must be available to work in-person on the weekends of August 17-18, 25-26, and during the Festival from September 5-15.
• Ability to work in-office Tuesday - Thursday through June - July, with option to work from home Mondays and Fridays. Additional in office attendance may be required as customer service dictates.
HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as one PDF, before the deadline of FRIDAY, MAY 17, 2024
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
Please send any questions via e-mail only to careers@tiff.net.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net or 416-599-8433 x2013. We strive to provide reasonable accommodations whenever requested.