Repertory Representative

This is a Full Time Job

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than 960,000 songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 19 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com , on X and Instagram @ASCAP and on Facebook .

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Job Description:

In an effort to provide superior service to our internal and external customers, the Repertory Representative is responsible for the analysis, research, reconciliation, and maintenance of the ASCAP repertory. As a result, ASCAP members and foreign affiliated parties are payable with each quarterly distribution.

Areas of Responsibility & Accountability:
• Utilize a broad understanding of copyright rules and system functionality to perform research and update work records based on the information from various authoritative sources, including ASCAP registrations, member inquiries, and publisher and society portals
• Take appropriate action related to works and agreements in an effort to resolve member inquiries
• This includes but is not limited to work updates, establishing publisher relationships, acting as a liaison between members, PROs and Legal Counsel to resolve conflicting claims, reconciling our data with external PROs, submission of royalty-based adjustments, and compiling income data to account for high value transactions
• Maintain inquiry assignments and respond to all phone calls and e-mail in line with department guidelines
• Provide assistance and support to the department by participating in special projects and meetings in addition to daily tasks
• Provide administrative support for the team by running reports, providing productivity updates, recommending process improvements, and supporting new team members

Qualifications and Requirements:
• Ability to follow written guidelines to resolve routine copyright-related questions and escalate uncertain matters to higher level staff
• Customer service mindset
• Basic math skills
• Ability to deduce resolutions with detailed research and logical problem-solving skills
• Ability to communicate professionally in writing and on the phone
• Proficiency in basic computer skills (Gmail, Google Calendar, virtual meeting applications (i.e. WebEx, Zoom, etc.)), Microsoft Office, Salesforce, remote working
• Ability to manage and prioritize a high-volume workload in accordance with deadlines

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network only provider medical and dental plans or more flexible medical and dental plans whe