Sr. Digital Program Manager - Digital Supply Chain

Full Time Job
Sr. Digital Program Manager - Digital Supply Chain, Prime Video

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Sr. Digital Program Manager who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Design Team.

Key job responsibilities
- Be the subject matter expert of your assigned program
- Define program value propositions, advantages, and limitations
- Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
- Have a passion for continuously improving the customer experience
- Be a creative problem solver who always thinks critically about next steps
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

About the team
Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

We are open to hiring candidates to work out of one of the following locations:

Culver City, CA, USA | Seattle, WA, USA

Qualifications

- 5 years experience working with large global organizations as a Digital Supply Chain Manager, or similar roles such as Program Manager, Vendor Management, Instock Management etc.
- Have deep technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly
- Experience managing projects across cross-function teams, building sustainable processes and coordinating release schedules
- Experience delivering programs of medium to high complexity, coordinating the development cycle
- Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
- Excellent verbal and written communication skills
- Experience managing, analyzing, presenting, and communicating relevant results to senior management
- Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, and compressed deliverables
- Be a collaborative leader, capable of driving internal & external stakeholders to consensus while balancing product/technology needs with longer term relationship objectives
- Bachelor's Degree or 4 years of relevant experience