IT Manager
The Gersh Agency, LLC
New York, NYThis was removed by the employer on 5/18/2024 3:50:00 AM PST
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Full Time Job
Gersh has been a force in the entertainment industry since its founding in 1949. With a commitment to excellence and hands-on representation, Gersh - a full-service agency with over 300 staff, including more than 130 agents - has earned an unrivaled legacy in Hollywood. In 2023, an equity investment from Crestview Partners signaled a new era for the agency, beginning a global expansion plan.
About the Role:
We are seeking an IT Manager to oversee all IT functions at our Manhattan site, now supporting an 80-person team, while providing remote support to our other locations. This role builds on the previous IT Desktop/User Support Specialist II position, expanding responsibilities to encompass full IT site management, including strategic operations and comprehensive support across multiple locations.
Key Responsibilities:
· Act as the primary IT contact for all site-related issues, providing both onsite and remote support to our offices including New York and Los Angeles, with an emphasis on user support, management, and strategy implementation.
· Manage the installation, troubleshooting, servicing, and repair of desktops, MAC and PC laptops, mobile devices, software, printers, and associated peripherals.
· Administer our IT infrastructure, including on-site servers, cloud services such as Azure and Office 365, and various business applications.
· Provide hands-on technical support and perform software and hardware upgrades, maintaining documentation of all systems and adhering to best practices.
· Oversee local and global network systems, including LAN/WAN, Wi-Fi, and firewall configurations, ensuring high availability and security.
· Develop and enforce IT security protocols, manage daily IT support tickets, and proactively handle IT emergencies and system outages.
· Lead IT projects, including technology upgrades, migrations, and new system rollouts, while managing vendor relationships and the IT equipment inventory.
Additional Responsibilities:
· Research, evaluate, and implement technical solutions to enhance IT support capabilities, including virtual environments and cloud migrations.
· Serve as essential personnel, ready to report during emergencies, after-hours, or special closings to maintain IT systems.
Qualifications:
· Experience as an IT Administrator or IT Manager, with extensive support service background in Windows and Mac PC environments.
· Proficiency in Microsoft Azure, Office 365, Windows 10/11 OS, Microsoft Office suite, and Apple/MacOS.
· Exceptional troubleshooting skills with extensive experience in video conferencing systems, network management, and security configurations.
· Strong organizational and decision-making skills, capable of managing complex IT issues and projects independently.
Education:
· Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
· Relevant certifications such as Microsoft Certified Azure Administrator, ITIL 4 Foundation, or similar.
Why Join Us?
Join our team to work in a dynamic, supportive environment that values independence, initiative, and collaboration. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth in a role that blends strategic IT management with hands-on technical support.