Console Service Technician
ACT Entertainment
Hackensack, NJThis is a Full Time Job
CONSOLE SERVICE TECHNICIAN
SUMMARY: This position is responsible for enhancing the customer experience by providing exceptional service, repair and customer support for the ACT product lines while upholding quality standards.
DUTIES AND RESPONSIBILITIES:
Provide service and support for lighting control, networking and other assigned ACT product lines.
Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
Provide customer support by telephone or via CRM system.
Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
Maintain proper records related to labor performed and inventory management.
Conduct service training, as needed.
Salary/Benefits
$22.36 - 33.40 per hour
ACT Entertainment offers the following benefits to its benefit-eligible employees:
Medical,
Flexible Spending Account (FSA)/Health Spending Account (HSA),
Dental,
Vision,
Short-Term Disability,
Long-Term Disability,
Life Insurance,
Accidental Death & Dismemberment,
Critical Illness,
Accident,
Hospital,
Employee Assistance Program,
Employee Discounts,
401(k)
Additional Information
ACT Entertainment is ...
North America's leading supplier of the Entertainment industry's principal products to professionals across 6 different end markets. Including Professional Lighting fixtures and Lighting control equipment, Audio, Video, Fiber, and Power distribution, cables, connectivity, metalwork, custom manufacturing and design. With ACT Entertainment, you get the industry's top performance products, as well as service, education, and engineering support to bring every entertainment professional concept to reality.
