Console Service Technician

This is a Full Time Job

CONSOLE SERVICE TECHNICIAN
SUMMARY: This position is responsible for enhancing the customer experience by providing exceptional service, repair and customer support for the ACT product lines while upholding quality standards.

DUTIES AND RESPONSIBILITIES:
Provide service and support for lighting control, networking and other assigned ACT product lines.
Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
Provide customer support by telephone or via CRM system.
Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
Maintain proper records related to labor performed and inventory management.
Conduct service training, as needed.