Copyright Research and Analysis Representative

This is a Full Time Job

In an effort to provide superior service to our internal and external customers, the Repertory Representative is responsible for the analysis, research, reconciliation, and maintenance of the ASCAP repertory. As a result, ASCAP members and foreign affiliated parties are payable with each quarterly distribution.

Areas of Responsibility & Accountability:
• Utilize a broad understanding of copyright rules and system functionality to perform research and update work records based on the information from various authoritative sources, including ASCAP registrations, member inquiries, and publisher and society portals
• Take appropriate action related to works and agreements in an effort to resolve member inquiries
• This includes but is not limited to work updates, establishing publisher relationships, acting as a liaison between members, PROs and Legal Counsel to resolve conflicting claims, reconciling our data with external PROs, submission of royalty-based adjustments, and compiling income data to account for high value transactions
• Maintain inquiry assignments and respond to all phone calls and e-mail in line with department guidelines
• Provide assistance and support to the department by participating in special projects and meetings in addition to daily tasks
• Provide administrative support for the team by running reports, providing productivity updates, recommending process improvements, and supporting new team members

Qualifications & Requirements:
• Ability to follow written guidelines to resolve routine copyright-related questions and escalate uncertain matters to higher level staff
• Customer service mindset
• Basic math skills
• Ability to deduce resolutions with detailed research and logical problem-solving skills
• Ability to communicate professionally in writing and on the phone
• Proficiency in basic computer skills (Gmail, Google Calendar, virtual meeting applications (i.e. WebEx, Zoom, etc.)), Microsoft Office, Salesforce, remote working
• Ability to manage and prioritize a high-volume workload in accordance with deadlines

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

Compensation/Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• 16 hours to volunteer with ASCAP Notes the Cause Volunteer Program
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowners insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $50,000 to $50,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.