Flight Crew Member

This is a Full Time Job

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

A summary of the Flight Crew role: The Hawks are looking for outgoing, engaging, and professional candidates to apply for the Atlanta Hawks Flight Crew team. The Flight Crew is a group within the Brand Experience and Activation (BEA) department, which falls under the larger umbrella of Live Experience and Production (LEP) department.

Under the direction of the BEA team, members of the Flight Crew will bring the Hawks brand to life and build the Hawks brand, both inside and outside of State Farm Arena. The position can be broken down into two buckets. The first bucket – activation – includes fully crafted, Hawks branded appearances where the team has a footprint that includes any (or all) of the following: Pop-A-Shots, branded tents/signage, prizes, photo backdrops, and more. The Flight Crew engages the guests/crowd using their upbeat personalities and shares specific messaging about the Hawks, upcoming events/games, new retail offerings, and/or sales opportunities. The Flight Crew can be seen activating on the concourse at Hawks games and out of the arena at fairs, festivals, races, basketball camps, corporate events, community outreach events, and more. The second bucket – experience – includes all instances where the Flight Crew brings the party to life through chanting, dancing, singing, high fiving, and more! Like activations, experiences are both at games and also out of the arena events. The Flight Crew enhances the in-game experience for fans, predominantly sitting in the upper bowl. The Flight Crew performs at various events through choreographed team cheers/dances as well as individual interactions and entertainment. Collectively, this team represents the Hawks at 150+ events/activations a year.

This is a part-time seasonal role with an expected timeline of September 2023 to August 2024.

RESPONSIBILITIES:
• Interact with guests using the Hawks model of service - SMILE (Southern Hospitality, Make a Moment, Individuals Matter, Listen and Learn, and Empowerment)
• Bring the Hawks brand to life at games and activations/events by starting conversations, sharing exciting Hawks news, starting a dance party and offering Hawks BEA assets (various basketball games, virtual photo experiences, tailgate games, sweepstakes, and more)
• At select events, directly impact marketing and sales teams by generating leads and sharing specific speaking points
• Be an ambassador of the team by providing proactive service to fans throughout the game or event
• Take part in the pre-game parade and join in on the choreographed Flight Crew dance to entertain and pump up the crowd before the Hawks tip off
• At games, help fans understand and experience special theme nights through special activations
• Engage throughout the fans' entire game experience - starting before they make their way into the arena and ending as they make their way outside following the game
• While working individually or with the team, generate high energy and create memories for fans and event guests

OTHER DUTIES:
• Assist in the maintenance of all Hawks events and BEA elements, signage, and prizes
• Assist in the upkeep of Hawks vehicle fleet and storage spaces
• Attend trainings as required to cultivate a high standard of quality and safety in event and in game executions
• Load in/out, set up and breakdown all event needs, as a team
• Other duties as assigned within the scope of the position

QUALIFICATIONS:
• Possess the desire to interact and engage with fans/guests of all ages and groups of all sizes (whether that is a single fan or group of 100+)
• Available for at least 21 of the Hawks 41 regular season home games, call time for most weeknight home games will be 4:30pm (or 3 hours before tip off)
• Available for at least one (1) Hawks activation each month
• Ability to engage and interact with guests of all ages and personalities in an upbeat and positive manner
• Professional throughout every interaction - in person and all forms of correspondence
• Strong communicator, both written (email) and verbal
• Organized with the ability to problem solve in a fast paced environment
• Ability to work well on a team and take feedback from leadership and teammates
• Must be able to keep track of a schedule and communicate availability and updates in a timely manner
• Be an expert on the Hawks, ready to represent the team by answering questions/providing great service
• Must have a flexible work schedule, including nights and weekends
• Ability to stand for up to 6 hours and lift up to 30 pounds
• Must have reliable transportation

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!