Intern - Florida Group Sales & Ticketing

This is a Part Time Unpaid Internship

POSITION OVERVIEW:

The Group Sales & Ticketing Intern will be responsible for actively selling and servicing group tickets,pre-gamehospitalitypackagesandotherticketedrelatedproductsatJetBluePark for Spring Training. The individual will establish strong and lasting relationships with accounts through outbound phone calls, emails, and in-park meetings. Responsible for maintaining an industry-best standard in customer service for all group accounts. In addition, the individual will assist with Ticket Office related duties.
Start: November 2023 | End: April 2024

RESPONSIBILITIES:
• GROUP SALES:
• Coordinate and execute a minimum of 40 sales activities per day
• Develop new leads through cold calling, networking events, utilization of Salesforce tools, social selling, and referrals from current customers
• Establish and maintain strong relationships with all group contacts
• Develop and grow themes for home games
• Assist in executing pre-game assets for the group sales
• Handles all questions, requests, problems and concerns from group inquiries and sales
• Review account information on the ticketing system to ensure it is up-to-date, accurate, and complete. Makes changes to or obtains additional information when needed
• Always represent the Club in a positive and professional manner
• Conduct client and prospect visits during home games
• TICKETING:
• Assist the Ticket Office in handling questions, requests, processing individual and season tickets
• Help Season Ticket Holders with their MLB Ballpark App
• Expected to perform a variety of other sales and services functions within the Ticketing Department as neededthroughoutSpringTrainingincludingansweringinboundsalesandservicephonecallsrelatedto tickets, in-person customer service on game days and other tasks as assigned

CHARACTERISTICS/QUALIFICATIONS:
• Highly organized and able to meet deadlines
• Ability to work in a fast-paced environment
• Strong understanding and use of Microsoft Excel, Word, PowerPoint and Google Docs.
• Excellent written, verbal, and interpersonal skills
• Strong interest in sales and customer service
• Prior tour experience a plus
• Knowledge of the Southwest Florida market a plus
• College Credit is available if needed for graduation, but not a requirement
• Must be Junior year or greater to apply

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.