International Travel Manager

This is a Full Time Job

Main Responsibilities to include, but limited to:
• Serve as the primary point of contact for international travel needs, acting as the subject matter expert for all travel support areas, including people, processes, and tools, while handling all out-of-policy travel requests by approving or escalating them within 24 hours.
• Manage and maintain existing vendor partnerships whilst establishing preferred vendors in key travel cities such as Los Angeles, New York, Nashville, and London to ensure high-quality service.
• Collaborate with CAA's Travel Management Company (TMC) to develop workflows, oversee TMC operations, and leverage their white-glove service arm to provide seamless high-touch travel coordination.
• Strategically support key offices by adapting workflows for emerging travel patterns and aligning travel offerings across commercial travel, private aviation, jets, and charters.
• Oversee travel needs for meetings and events in coordination with the TMC, ensuring seamless execution from the planning and design phase to onsite implementation.
• Identify and implement improvements in travel tools, technology, and partner solutions, while managing global, regional, and vendor reporting to enhance programme efficiency.
• Provide expertise in CAA's travel policies and business travel visas, developing resources to ensure compliance with corporate and international requirements.
• Develop and maintain concierge-level service for travellers, monitor vendor performance, and resolve escalations promptly to ensure a high-touch experience.
• Collaborate with Finance to streamline billing workflows (UATP, direct billing, etc.) and with Security to share duty of care information as needed.
• Analyse savings opportunities, track vendor performance, and manage ad-hoc sourcing requests to support cost-effective travel solutions.

QUALIFICATIONS/REQUIREMENTS
• 10+ years of corporate travel experience in global companies; entertainment/production and high-touch programmes preferred.
• In-depth expertise in corporate travel, including online booking tools and TMC reporting.
• Proven leadership in building, growing, and managing vendors and travel teams.
• Technical proficiency across related categories and regional markets.
• Strong project management skills, able to prioritise multiple deadlines under pressure.
• Skilled in financial management, budgets, and data analytics.
• Effective in a collaborative, flexible, and aligned team environment.
• Adaptable and responsive to team needs.
• Exceptional internal customer service skills.
• Builds strong cross-functional relationships and communicates effectively.
• Innovates to improve workflows, scale for growth, and enhance reporting.
• Proactive problem-solver who knows when to seek assistance.
• Understands the demands of the travel industry beyond 9-5.
• Willing to travel across EMEA/APAC, US, and Americas as needed.

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (''CAA'') is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA's Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.