Customer Service Representative, Group Sales

This is a Full Time Job

Seasonal Customer Service Representative, Group Sales

POSITION SUMMARY:

Assist Group Sales Department to plan, communicate and execute themes, events, and programs for the 2025 season.

ESSENTIAL RESPONSIBILITIES:

General – Game Day Operations (Approximately 70% of duties)
• Assist in 35 game day events/themes/programs
• Work closely with Manager, Account Executives and Representatives to plan and execute events
• Assist in various game day responsibilities, as needed
• Provide excellent customer service to clients

General – Office Duties (Approximately 30% of duties)
• Assist group sales department with day-to-day operations
• Produce emails to send to clients
• Coordinate ticket printing and shipping
• Create invoices and receipts for clientele
• Process individual ticket additions, exchanges and returns
• Update master calendar with events noting previous year's sales, YTD sales, and revenue
• Assist clientele when reps are out of the office/away from their desk
• Handle various types of incoming calls, take messages, and monitor phones when needed
• Compile various reports for theme days and programs
• Other duties as needed

JOB REQUIREMENTS:
• Proficient in Word, Excel, and PowerPoint
• Responsible individual with consistent work ethic
• Excellent customer service skills and attention to detail
• Excellent time management, communication and interpersonal skills
• Some physical requirements (lifting boxes, standing/walking for long periods)
• Consistent, punctual, and regular attendance
• Professional image and demeanor
• Strong ability to work well with co-workers, supervisors and other departments in a team environment

WORKING CONDITIONS/WORK SCHEDULE:
• Seasonal duties require working 35 home games including weekdays and weekends
• Office hours will fluctuate: Monday thru Friday between 9am to 5pm – adjusted to accommodate game day responsibilities
• Seasonal position with projected end day of 9/21/2025
• Average 40 hours per week

SALARY RANGE:
• $18.81 per hour. This is a temporary status, seasonal position not eligible for all company benefits.

APPLICATION PROCESS:
• Applications will be reviewed on a rolling basis but must be received by January 31st, 2025.
• The estimated time to complete the recruitment process will be by March 3rd, 2025.
• A note for Colorado Rockies employees:
• Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40 ), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs.

Experience
Preferred
• 2