Business Operations Manager - Incident Management

This is a Full Time Job

Member Summary:

Quick Summary (full description below):
Disney's Business Operations team is seeking a Business Operations Manager - Incident Management to manage incident remediation, collaborate with various teams, and engage with senior executives. The role ensures efficient operations for Disney’s streaming services, including Disney+, Hulu, and ESPN+.

• Years of Experience Required: 4 years (48 Months)
• Salary: $102,000 - $136,700 per year (bonus and long-term incentives may be included)
• Required Experience:
- 4 years in business operations, technical program management, or account management
- Proficient in Microsoft Office, Google Workspace, Jira, and Confluence
- Excellent written and verbal communication skills
• Preferred Skills/Experience:
- Enthusiastic about TWDC, Hulu IP, and live sports events
• Workplace Requirements:
- Location: Glendale, CA; Santa Monica, CA; or San Antonio, TX
- Flexible work environment (in-office and remote)
- On-call for incidents or feature releases
• Education Requirements:
- Required: Bachelor’s degree in a business-related field
- Preferred: Not mentioned
• Hard Skills Required:
- Technical program management
- Microsoft Office, Google Workspace, Jira, and Confluence proficiency
- Executive communications (memos, reports, presentations)
• Soft Skills Required:
- Strong attention to detail
- Relationship-building and management
- Ability to work in fast-paced environments
- Creative problem-solving and inquisitive mindset
• Benefits:
- Medical, financial, and other benefits
- Bonus and long-term incentives
- Flexible work schedule

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Full Posting:

Company: Disney Direct to Consumer (DTC)
Job Title: Business Operations Manager - Incident Management
Location: Glendale, CA; San Antonio, TX; Santa Monica, CA
Requisition Number: Not mentioned

Job Description:
The Business Operations team at Disney's Direct to Consumer division, responsible for streaming services like Disney+, Hulu, and ESPN+, is hiring a Business Operations Manager - Incident Management. This role involves collaborating across multiple teams (product, engineering, analytics, legal, customer service, and finance) to translate technical root causes into business impacts and to engage with senior executives on incident-related issues. You will act as a subject matter expert in the Streaming Commerce and Entitlement ecosystem, participate in on-call rotations for incidents and feature releases, and assist with customer remediations for billing or entitlement issues.

Key Responsibilities:
• Collaborate cross-functionally with various teams to manage incident impacts on streaming products
• Write and deliver concise executive memos and reports
• Participate in on-call rotations for incidents and service expansions
• Assist with customer remediations for billing or entitlement issues
• Understand and manage the Streaming Commerce and Entitlement ecosystem

Workplace Requirements:
• Location: Glendale, CA; Santa Monica, CA; or San Antonio, TX
• On-call for incidents or planned feature releases
• Flexible mix of in-office and remote work

Required Qualifications:
• 4 years of experience in business operations, technical program management, or account management
• Proficiency in Microsoft Office, Google Workspace, Jira, and Confluence
• Strong communication and presentation skills for executive audiences

Preferred Qualifications:
• Enthusiastic about The Walt Disney Company (TWDC), Hulu IP, and live sports events

Compensation:
• Salary range: $102,000 - $136,700 per year (bonus and long-term incentive units may be included)
• Full range of medical, financial, and other benefits provided

Education:
• Bachelor’s degree in a business-related field required