Operations Specialist

This is a Full Time Job


Department Overview:

Part of the Walt Disney Company's Media & Entertainment Distribution (DMED) segment, Disney Music Group (DMG) is the music hub for TWDC, encompassing all aspects of music commercialization and marketing: recorded music (Walt Disney Records and Hollywood Records), Disney Music Publishing, and Disney Concerts. DMG distributes music both physically and digitally, and also licenses music throughout the world in various forms of media including television, print, gaming, and consumer products.

Job Summary:

This role will assist in ensuring the final steps of audio and video delivery are completed and bundled for distribution.

This includes following up on artwork, audio, metadata, legal rights, publishing, sales and marketing distribution plans and Universal representative validation.

This role is vital to ensuring timely delivery of our digital products to market so that consumers can enjoy their music when they want it and how they want it.

In depth research for issue resolution to include missing products in the marketplace, metadata modifications and partner ticket resolution, to name a few.

Ad hoc research assignments dealing with different databases and different forms of research. Analytical skills heavily utilized.

Entering Print, finished CD & Finished Vinyl orders, based on Sales team needs and managing delivery of final product.

Work closely with vendors to ensure product workability and timeliness of final manufacturing order delivery.

Vendor invoices for processing, keeping in communication with vendors when we are notified that an invoice has not been paid and other situations.

Cross train with asset curation, to include purchase order creation, vendor management, invoice processing and frontline asset curation.

Overall working with internal and external IT teams to trouble shoot and develop system updates and enhancements.

Responsibilities:

Product readiness management (Analyzing metadata for standards and practices accuracy; working with other teams to ensure all clearances and assets are in and ready, sending metadata into distributor systems; scheduling each product, adhering to detailed timing and partner instructions; ensuring all product data is correct before delivering to DSPs).

Ad hoc research assignments (Catalog metadata and delivery research; troubleshooting missing products / incorrect metadata).

Physical manufacturing process management (Invoicing, print and finished good ordering, relationship management with vendors).

Cross team coverage (Cover additional operational tasks as needed, dependent heavily upon workload across the team).

Required Qualifications:

• Minimum of 2 years working with metadata, preferably in the entertainment field
• Minimum of 2 years of experience in production, preferably in music
• Ability to map out and understand downstream effects of decisions
• Ability to review processes regularly and suggest improvements
• Works great under pressure and dealing with large volume and pressing timelines
• Ability to influence co-workers across all levels and departments on best practices
• Highly Organized
• Attention to detail, problem solving, and accuracy is critical
• Adhering to partner and distributor rules and guidelines is essential
• Adaptable; quick learner
• Strong work ethic
• Good interpersonal skills: very customer and service focused
• Responsive, inquisitive, thorough, and patient
• Energetic, efficient, excellent time-management skills; this is a FAST-PACED, continually evolving environment

Preferred Qualifications:

• Strong technical aptitude essential; knowledge of advanced Excel, and database structures preferred
• General knowledge of asset database management a plus

Education:

• Bachelor's degree preferred

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