Operations Manager

This is a Full Time Job

Electric Entertainment, a Los Angeles-based full-service film, television, and sales company, is seeking an experienced Operations Manager to oversee the needs of its busy Operations department. This is a full-time, in-office position. The position is very tech centric, so very strong computer and trouble shooting skills are a must. Strong interpersonal skills are equally important. The right candidate will be a master of a diplomacy who is open to feedback and collaboration with a variety of personalities. We're seeking a computer person who is also a people person!

Job Requirements:
• At least 3 years of experience in Office/Operations/Facilities management or a similar position.
• Excellent computer skills and the ability to act as the liaison between our IT support provider and end users. This person must have wide-ranging understanding of all things technical - building access and alarm systems, phone providers, computer software and systems support, security cameras, etc.
• Excellent written and verbal communication skills. Prior customer service experience preferred. This person will be communicating a lot via email - so they must excel in that area.
• Excellent interpersonal and diplomatic skills. Patient and easygoing.
• Experience managing and motivating a team with a positive approach.
• General knowledge of production equipment, such as cameras and lenses - and their maintenance.
• Experience with shipping (including customs)

Responsibilities:
• Vendor management - maintaining effective relationships and project management with IT, building contractors, phone vendors, cleaning crew, security guards, etc.
• Onboarding - setup new employees with building access, company laptop, workspace arrangements as needed and assist them with software installation/computer configuration in coordination with our IT provider.
• Maintaining Office Operations - ordering office supplies, coordinating general maintenance, kitchen area including coffee stations, snacks + drinks, upgrades of office equipment, phones, computers, etc. as needed, office video conference set-ups, and other ad-hoc projects.
• People Management - supervise Operations team, including PAs, Interns, and Receptionist.
• IT / Technical Support - Mac OS, Windows, Microsoft 365, and iOS troubleshooting, Outlook email support, and Internet issue troubleshooting in coordination with our IT support provider.
• Project Management - office moves, storage and facility upgrades, IT systems and security projects as needed.
• Facilities - coordinate with our Maintenance Manager to sustain functionality of office including security system, phone systems, storage, HVAC, and landscaping.
• Production - coordinate the maintenance, acquisition, and domestic + international transport of production equipment, including cameras, lenses, post-production gear, computers, microphones, etc.
• Asset Management - support Engineering Director and Post-Production department with any office or storage needs for IT, Archival, and Production Asset Management systems.

Salary Range: $70K to $85K DOE