IT Support Specialist

This is a Full Time Job

Entravision is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers. Our service portfolio enables high-performance campaigns while using highly competitive audience reach, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms, and demand-side platforms on a global scale.

In the US, Entravision is a leader in Hispanic marketing & media solutions serving both local and national clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & social media content solutions.

IT Support Specialist
Santa Monica, CA | Full Time

COMPENSATION RANGE: 55,000.00 - 75,000.00

Entravision Communications Corporation seeks an IT Support Specialist to join our team in Santa Monica, CA. The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.

Join us at Entravision and be part of a team that values innovation, collaboration, and excellence in IT support. Apply today to embark on a rewarding career journey with us!

Position Overview:
As an IT Support Specialist at Entravision, you will play a crucial role in maintaining and enhancing the efficiency of our IT infrastructure. Working in a corporate-like environment, you will provide technical support to users locally, as well as across the United States and globally. The ideal candidate is a proactive problem solver with excellent communication skills and a strong technical background.

Responsibilities:
• Provide first-level support for hardware, software, and network-related issues to end-users.
• Troubleshoot and resolve IT-related problems in a timely and efficient manner.
• Install, configure, and maintain computer systems, hardware, and software.
• Collaborate with cross-functional teams to implement IT projects and initiatives.
• Assist in the management and maintenance of IT assets and inventory.
• Offer remote support to users across different geographical locations.
• Ensure compliance with IT policies, procedures, and security protocols.
• Document support activities, solutions, and procedures for knowledge sharing.

Desired Skills and Experience:
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of operating systems, networking, and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting users in a global or distributed environment is a plus.
• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

The following skills are a plus:
• Experience with Macintosh systems (Mac OSX).
• Experience troubleshooting and maintaining telephony systems.
• Experience maintaining local and wide area network hardware.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a Full Time position. Actual schedule and hours may vary.

SUPERVISORY RESPONSIBILITY
Reports directly to IT Manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.