Field Operations Manager

This is a Full Time Job

Member Summary:

Quick Summary (full description below):
The Field Operations Manager for Front Gate Tickets will coordinate and oversee festival and event operations, collaborating with internal departments and clients for onsite execution.

Years of Experience Required:
• 5+ years of operations experience (60 Months)

Salary:
• Not mentioned

Required Experience:
• Strong background in client/customer service
• Experience in systems administration, networking, and technical setup
• Proven experience in troubleshooting and project management

Preferred Skills/Experience:
• Background in ticketing or entertainment
• Experience with extended travel and flexible work hours
• Familiarity with Microsoft Excel and technical equipment management

Workplace Requirements:
• 100% on-site in Austin, TX
• Travel required

Education Requirements:
• Not mentioned

Hard Skills Required:
• Proficiency in Microsoft Office (especially Excel)
• Strong technical background, particularly in systems administration and troubleshooting

Soft Skills Required:
• Excellent communication and presentation skills
• Strong problem-solving skills and customer service orientation

Benefits:
• Not mentioned

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Full Posting:

Company: Ticketmaster NA - Festivals & GA (Front Gate Tickets)
Job Title: Field Operations Manager
Location: Austin, TX (100% On-site)

Job Description:
The Field Operations Manager at Front Gate Tickets is responsible for coordinating onsite client event and festival operations, collaborating closely with internal departments and clients. The role involves equipment deployment, process management, and training on Front Gate Tickets products at events.

Key Responsibilities:
• Deploy FGT equipment and services at global event locations
• Establish timelines and equipment needs, coordinating with Client Operations Managers
• Manage onsite festival and box office technology setup and deployment
• Prepare packing lists and maintain inventory of festival assets
• Train and support teams on FGT products during events
• Assess equipment condition post-festival and coordinate any necessary repairs
• Collaborate with internal departments on client communication and scheduling

Technical Skills Required:
• Systems administration and networking
• Microsoft Office, particularly Excel
• Strong troubleshooting skills

Physical Requirements:
• Ability to lift equipment up to 25 pounds
• Pushing/pulling carts up to 100 pounds
• Willingness to work in diverse environmental conditions at festival locations

Work Conditions:
• Extensive travel and flexible hours, including weekends and evenings

Life at Ticketmaster:
Front Gate Tickets, part of Live Nation Entertainment, values teamwork, integrity, and a strong commitment to helping fans connect with live events globally. The company fosters an inclusive environment where individuals can thrive and be their authentic selves.

Hiring Practices:
Front Gate Tickets follows equal employment practices, supporting applicants from diverse backgrounds and providing reasonable accommodations for qualified individuals with disabilities.