Security Officer
GRAMMY Museum
Los Angeles, CAPart Time Job
WHO WE'RE LOOKING FOR
The Security Department plays a vital role by serving as the Museum's frontline stewards, interacting with every phase and facet of our business to ensure the safety, security, and enjoyment of the Museum, its staff, visitors, and artifacts.
WHAT YOU'LL DO
EVALUATION & STRATEGY RESPONSIBILITES
- Be responsible for the overall safety and security of the Museum's premises, artifacts, employees, and visitors.
- Ensure the museum is secured, continue to stay informed and up to date on the latest security protocols, and adhere to the Standard Operating Procedures as administered by the Director, Security & Operations.
- Remain aware of and assist with the operational needs of private events, programs, and exhibit installations, as well as special needs visitors and DEIA training.
- Provide best in class customer service, ensuring our visitors, staff and special guests are informed and engaged.
DAY-TO-DAY RESPONSIBILITIES
- Welcome visitors, walk the Museum floors (offering assistance and reporting technical issues), monitor crowd flow and general wellbeing of Museum staff, guests, property and artifacts.
- Work Museum events, programs, and workshops to ensure the enjoyment and safety of our visitors and staff.
- Follow all opening and closing procedures as outlined in our Standard Operating Procedures, including assisting our Guest Services staff as needed.
- Ensure that CCTV equipment and access control systems are functioning properly and being used and monitored to ensure the consistent and ongoing safety and security of Museum property and artifacts.
- Participate in all security training, including but not limited to drills, sessions, courses, updates, and certifications. Training areas may include general security and safety, fire, earthquake, evacuation, first aid, and other emergencies.
- Respond to emergency and non-emergency situations, including tampering of artifacts, injuries and first aid incidents, security breaches, damaged property, and other real and potential threats.
- Provide security escorts for vendors, contractors, employees, visitors, special guests (e.g., VIPs, press), and artifact installation and removal through public and/or restricted areas as directed by security management.
- Work additional shifts as needed to cover call offs and late arrivals.
- Maintain working knowledge of security, safety, and emergency preparedness best practices.
SKILLS & EXPERIENCE
- Security experience preferred. Guest Services experience helpful.
- Knowledge of established security best practices and operational needs of a museum or similar visitor-focused organization a plus.
- Ability to respond quickly and appropriately to unexpected situations and emergencies.
- Knowledge of first aid, CPR, and AED.
- General office skills, including computer systems (MS Outlook, Word, and Excel).
- Proficient writing skills with the ability to assist with memos, announcements, and basic business correspondence (i.e., training materials, policies and procedures, incident reports and documentation, performance evaluations, and disciplinary memos).
- Strong communication skills with a demonstrated ability to maintain impartial, positive, courteous, and professional in interactions with visitors, staff, artists, donors, high-profile VIPs, vendors, etc.
- Ability to establish trust with both company leaders and team members to achieve company and team goals.
- Ability to physically stand and walk for extended periods of time.
- Ability to work 32 to 36 hours per week and a flexible schedule, including overtime and varying shifts as required.
Salary/Benefits
$20.00 - 20.00 per hour
Staff positions working 20+ hours per week also will receive our comprehensive benefits package (with medical, dental, and vision coverage, a 401k match, generous paid time off, and more).