VIP Sales and Operations Lead

This is a Part Time Job

WHAT THIS ROLE WILL DO
• Manages the sale & execution of VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons
• Set Availability & Pricing of VIP inventory through detailed research into historical data, demographics, and forecasts
• Monitor show performance to maintain dynamic pricing strategies and effectively communicate with all departments for proper execution throughout show timeline
• Communicate with venue Directors regarding any new initiatives, product launches, and sales strategy
• Recruit staff members and maintain a healthy roster through hiring and strategic scheduling
• Train and manage VIP team members to ensure quality of service and a strong core dynamic
• Direct teams to curate a memorable show experience through creative staging in all vip sections inclusive of thematic decor, venue takeaways and artist inspired mementos
• Develop tactics for lower performing shows through marketing strategies and the creation of one-off products
• Monitor incoming requests and actively solicit opportunities through sending large-scale email offers to ticket purchasers
• Achieve monthly, quarterly, and annual sales goals
• Coordinate operations on nights of shows with VIP Supervisor, Ops Director, servers, and security to ensure premium experiences are delivered
• Monitor staff in executing nightly VIP setup to include Check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Compile, prepare, and send Nightly VIP Financials to the portfolio
• Maintain articulate vocabulary with the ability to adapt and socialize with variable audiences

WHAT THIS PERSON WILL BRING

Required:
• High School Diploma or equivalent
• MS Office proficiency and previous CRM Systems experience preferred
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and guest relations
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skill in diplomacy, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.