Vip Supervisor

This is a Part Time Job

VIP Supervisor- HOB Houston

WHAT THIS ROLE WILL DO

• Manages the sale & execution of VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons

• Set Availability & Pricing of VIP inventory through detailed research into historical data, demographics, and forecasts

• Monitor show performance to maintain dynamic pricing strategies and effectively communicate with all departments for proper execution throughout show timeline

• Communicate with venue Directors regarding any new initiatives, product launches, and sales strategy

• Recruit staff members and maintain a healthy roster through hiring and strategic scheduling

• Train and manage VIP team members to ensure quality of service and a strong core dynamic

• Direct teams to curate a memorable show experience through creative staging in all VIP sections inclusive of thematic decor, venue takeaways and artist inspired mementos

• Develop tactics for lower performing shows through marketing strategies and the creation of one-off products

• Monitor incoming requests and actively solicit opportunities through sending large-scale email offers to ticket purchasers

• Achieve monthly, quarterly, and annual sales goals

• Coordinate operations on nights of shows with VIP Supervisor, Ops Director, servers, and security to ensure premium experiences are delivered

• Monitor staff in executing nightly VIP setup to include Check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed

• Compile, prepare, and send Nightly VIP Financials to the portfolio

• Maintain articulate vocabulary with the ability to adapt and socialize with variable audiences

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma or equivalent

• MS Office proficiency and previous CRM Systems experience preferred

• Working knowledge of high-end restaurant operations and/or VIP Night club operations and guest relations

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.

• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs

• Skill in diplomacy, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills

• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex.