Vip Supervisor

This is a Part Time Job

VIP Supervisor- HOB Houston

WHAT THIS ROLE WILL DO

• Manages the sale & execution of VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons

• Set Availability & Pricing of VIP inventory through detailed research into historical data, demographics, and forecasts

• Monitor show performance to maintain dynamic pricing strategies and effectively communicate with all departments for proper execution throughout show timeline

• Communicate with venue Directors regarding any new initiatives, product launches, and sales strategy

• Recruit staff members and maintain a healthy roster through hiring and strategic scheduling

• Train and manage VIP team members to ensure quality of service and a strong core dynamic

• Direct teams to curate a memorable show experience through creative staging in all VIP sections inclusive of thematic decor, venue takeaways and artist inspired mementos

• Develop tactics for lower performing shows through marketing strategies and the creation of one-off products

• Monitor incoming requests and actively solicit opportunities through sending large-scale email offers to ticket purchasers

• Achieve monthly, quarterly, and annual sales goals

• Coordinate operations on nights of shows with VIP Supervisor, Ops Director, servers, and security to ensure premium experiences are delivered

• Monitor staff in executing nightly VIP setup to include Check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed

• Compile, prepare, and send Nightly VIP Financials to the portfolio

• Maintain articulate vocabulary with the ability to adapt and socialize with variable audiences

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma or equivalent

• MS Office proficiency and previous CRM Systems experience preferred

• Working knowledge of high-end restaurant operations and/or VIP Night club operations and guest relations

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.

• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs

• Skill in diplomacy, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills

• Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful

• Position requires extended periods of prolonged standing and working on your feet

• Must be able to lift or move up to 25 lbs using proper lifting techniques