Summer Intern - Business Strategy & Analytics

This is a Full Time Unpaid Internship

GENERAL DESCRIPTION:
The Business Strategy and Analytics department is a unique in-house consulting team within the Houston Rockets & Toyota Center business operations. The department's mission is to empower the organization to make informed, data-driven decisions based on timely, accurate data insights and actionable recommendations. The department's focus is on all aspects of business operations, including sales, marketing, and customer experience initiatives.

As an intern, you will conduct analysis and present insights to support strategic business decisions to drive revenue growth and improve our customer experience. Additionally, you will learn about, use, and support key technology and data systems and tools. Furthermore, throughout your internship, you will partner with several departments to assess current challenges and evaluate improvement opportunities.

An ideal candidate will:
• Be inherently driven, analytical, and detail-oriented
• Possess project and time management skills to support cross-functional initiatives simultaneously
• Establish rapport and collaborate effectively with others whom they have no direct authority over
• Deliver effective presentations of quantitative information to engage various stakeholders
• Ask questions, engage in brainstorming, and contribute to the team's entrepreneurial mindset
• Foster a culture of continuous learning
• Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

Your primary responsibilities will include (but are not limited to):
• Design, build, and maintain reporting solutions to empower Sales and Service leaders to make informed decisions and track key performance indicators
• Perform ad-hoc analysis to address specific business questions and present actionable recommendations
• Support execution and measurement of multi-channel campaigns (e.g. call, email, SMS) with revenue objectives, including customer acquisition, retention, and profile enrichment
• Support internal and NBA research initiatives through survey design, analysis, and presentation
• Compile consumer and market research insights
• Identify opportunities for technology automation and data integration and assist with technical implementation
• Receptionist training and additional responsibilities as requested by the Houston Rockets & Toyota Center internship program or by the Business Strategy & Analytics team

MINIMUM QUALIFICATIONS:
• Current enrollment as an undergraduate or graduate student in an accredited college or university or recent college or university graduate within 6 months of graduation date
• Consistent track record of academic and personal achievement
• Proficiency in Microsoft Excel and PowerPoint
• Experience building actionable data visualizations using BI tools (e.g. Tableau, Power BI)
• Willingness to work a flexible schedule, including events on nights, weekends, and holidays, as necessary based on business priorities

PHYSICAL & MENTAL REQUIREMENTS:
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee must be able to transfer and move items for departmental needs.
• The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.