Summer Intern - UX Research

This is a Full Time Unpaid Internship

SUMMARY
Hulu is seeking a UX Research Intern who will be an exceptional addition to our research team. As a UX Researcher at Hulu, you will be working with the team that is redefining TV through our best-in-class video streaming experience, which millions of customers use to access world-class premium video content.

The UX Research team is a small group of researchers who strategically learn about how people experience Hulu. We share our research insights in a way that encourages everyone to design the best experience for our users. We're looking to add an intern who will tackle complex research requests and transform them into intuitive, accessible and easy-to-digest results for our internal teams. Above all, we (and our intern) will build meaningful relationships that bring our customers closer to their favorite content.

This role involves a wide range of responsibilities, and our intern's primary duties are to help support the research team in delivering high quality user-centered insights for the product, product design, and marketing stakeholders at various stages of the research process using a variety of methods. Furthermore, you will have the opportunity to do research for a multitude of platforms: web, mobile (iOS and Android), and even living room devices like Apple TV, Roku, Xbox and PlayStation.

The right person for this internship is someone with a highly collaborative personality who takes initiative and is passionate about the intersection of technology and television.
WHAT YOU'LL DO
• Rapidly produce research to support needed internal insights and projects
• Build user test plans, survey questionnaires, and other research plans
• Moderate conversations with customers to capture feedback on prototypes and/or their current experience
• Simultaneously balance multiple projects and timelines; knowing when to apply perfection-level attention to detail, and when to make do with quick and scrappy
• Conduct high-quality analysis and engaging, storytelling-style synthesis data
• Build templates/tools for UX research process improvements to allow the team to work better and faster

WHAT TO BRING
• High standards and a great attitude
• Classroom or work experience in user-centered qualitative and quantitative data collection and analysis
• Self awareness and openness to learning through failure and successes
• PDF portfolio required with application
• Must currently be pursuing a graduate degree in UX Research, HCI, Anthropology, Psychology, or other related field focusing on tech and/or social science

NICE-TO-HAVES
• Deep/advanced expertise in 1-2 research skill areas (user testing, survey research, diary studies, eye tracking, etc)

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.