Guest Experience Staffing Specialist

This is a Full Time Job

Insomniac - Staffing Specialist, Guest Experience

THE ROLE

Insomniac is looking for a Staffing Specialist on our Guest Experience team. This position is responsible for a variety of staffing roles as it pertains to the Ground Control & Headliner Experience department. The primary focus of this position is to consistently ensure fully developed rosters of employees, using set deployments as a reference. This is a hybrid position.

RESPONSIBILITIES
• Build line staff rosters for each event based on deployment information provided by the department head
• Review staff performance history and position preferences to align staff placements with areas of best fit
• Send offer letter emails outlining position information and call times
• Consistently audit acceptance/decline rate for each show and send additional offers as needed to maintain full deployments
• Partner closely with the Insomniac HR Department to ensure timely completion of various checks and balances as it pertains to staffing
• Ensure all department personnel are cleared to work by HR before sending offers
• Coordinate new department hires with HR to begin the new hire paperwork process
• Cross-reference offer letter submissions and drops with HR clearance documents
• Collect performance data, conduct performance reviews and deliver feedback to seasonal staff as needed
• Monitor the Ground Control & Headliner Experience email account for staffing related communications and ensure all inquiries are responded to within 24 hours
• Maintain organization in the department staffing database by cross-referencing records, consolidating interest form submissions, updating employee data, and more
• Participate in virtual and in-person recruiting events to attract and engage potential candidates and community partners
• Review incoming new staff applications and resumes, cross-reference with existing records, and place applicants into respective decision pools
• Organize and recruit a team of interviewers and all necessary tracking documents for department hiring periods that require multiple interviewers operating concurrently
• Post and engage on Ground Control social media accounts to raise brand awareness
• Develop branding strategies to promote an online presence
• Create posting calendars to maintain deadlines and consistency in posting/outreach
• Address complex staffing situations on site at festivals to create suitable and effective solutions
• Compile detailed after-action reports after every show to promote growth for the Ground Control & Headliner Experience department
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

QUALIFICATIONS
• 4+ years of relevant work experience
• Ability to balance multiple competing deadlines and tasks in a controlled and effective manner
• Previous experience managing projects and groups of people is essential
• Must be able to professionally engage anyone in a courteous manner and de-escalate unpleasant situations with Headliners and team members
• A reasonable level of physical fitness is required for this position:
• Must be able to stand for four hours at a time and walk long distances
• Must be able to lift 20 pounds

WORK ENVIRONMENT
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines
• Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event location
• Must be able to work in open concept office space

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the