General Manager

This is a Full Time Job

Job Overview:

Experienced and dynamic General Manager (GM) to oversee the day-to-day operations of our entertainment facility. The GM will play a pivotal role in ensuring the smooth functioning of the facility, enhancing customer experiences, and driving business growth.

Key Responsibilities:

Leadership and Team Management:

• Lead, motivate, and manage a diverse team of department heads and staff.

• Foster a positive and collaborative work environment.

• Provide coaching, mentorship, and professional development opportunities for team members.

Operational Excellence:

• Develop and implement operational policies and procedures to ensure the efficient functioning of the facility.

• Oversee inventory, procurement, and vendor relationships.

Customer Service and Experience:

• Continuously improve and innovate entertainment offerings to meet customer demands.

• Handle guest concerns and inquiries in a professional and effective manner.

Financial Management:

• Implement cost-effective strategies to optimize financial outcomes.

Marketing and Business Development:

• Collaborate with the marketing team to create and execute marketing and promotional campaigns.

• Identify opportunities for business growth and expansion.

• Establish and maintain strategic partnerships within the entertainment industry.

Compliance and Safety:

• Ensure compliance with all relevant regulations, licenses, and permits.

• Uphold health and safety standards for both employees and guests.

• Oversee emergency response and crisis management protocols.

• Bachelor's degree in Business Administration, Hospitality, or a related field, or 5 Years related experience.

• Proven experience as a General Manager or in a senior leadership role within the entertainment or hospitality industry.

• Strong leadership and team management skills.

• Excellent financial acumen and budget management experience.

• Exceptional communication and interpersonal abilities.

• Proficiency in computer applications and software relevant to operations management.

• A passion for the entertainment industry and a commitment to delivering exceptional experiences.