Box Office Agent

This is a Part Time Job

BOX OFFICE AGENT

Location: Tacoma, Washington
Division: Ticketmaster NA (Support & Ops)
Line Manager: Box Office Manager
Contract Terms: Seasonal/Casual, part-time casual position

THE TEAM

We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Excited for the return of live events, then look no further! We're adding to our Box Office team and are searching for individuals to fill several Box Office Agent roles in the Tacoma area to service various events. This role requires flexibility with scheduling and is a part-time occasional position, based on event requirements.

WHAT YOU WILL BE DOING

• Providing exceptional front-line customer service to ticket purchasers
• Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system
• Working with Archtics and TM Host systems on a regular basis
• Balance and account for cash and credit card receipts from sales transactions
• Organizing and distributing ''will-call'' tickets
• Fostering and maintaining a positive attitude towards the company and its activities

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties as needed.

WHAT YOU NEED TO KNOW

• Minimum of 1-year experience in sales and/or customer service
• General office and cash experience are preferred
• Must be available for flexible working hours which includes evenings, weekends, and holidays

YOU (BEHAVIOURAL SKILLS)

• Basic foundation and understanding of event ticketing
• Strong verbal and written communication skills
• Ability to accommodate an extremely flexible and fluid work schedule
• Service oriented, with strong organizational skills
• Go-getter with the ability to work under pressure and with minimal supervision
• Must be detail-oriented with the ability to multi-task and juggle competing priorities
• A passion for live events – music, pop culture, arts and theatre, and family events!

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY