Manager

This is a Full Time Job

Manager - Box Office

JOB DESCRIPTION – Box Office Manager – Tacoma Dome

Location: Tacoma, Washington

Division: Ticketmaster

Contract Terms: Permanent, Full-time (40 hours per week)

THE TEAM

We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives one amazing experience at a time. And we think that's pretty amazing . If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Reporting to the Senior Manager, Operations Support, t he Box Office Manager for Tacoma Dome assists in overall administrative planning, direction, and policy implementation within the department. Supervises department staff to ensure the highest quality service s are offered to patrons, promoters, and other interested parties. Coordinates all tasks and functions assigned to ticketing operations. Maintains strong working relationship with the City of Tacoma management and staff along with event promoters.

This detail-oriented position requires excellent organizational skills, professional interaction with management personnel and partners of all levels . A n ability to work efficiently, accurately and effectively under pressure, and the ability to complete and prioritize tasks in a timely manner .

The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations. This position will manage the day-to-day operations of the Box Office department . Travel may be required .

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING

Event Management
• Build and maintain all events for venue(s) or other locations as assigned.
• Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details.
• Work with the Marketing, Production and Talent departments, artist management and label representatives to set-up events, place holds, process orders, and release tickets in a timely fashion.
• Assist with the monitoring of all ticket inventory.
• Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue.
• Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue.
• Ensure ADA Compliant Ticketing Practices

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Managerial Duties
• Serve as the main Ticketing contact for all events at the venue(s) or other locations as assigned.
• Develop strong working relationships with promoters, venue & ticketing staff, guests, and affiliated partners.
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel.
• Ensure all Box Office staff adhere to the company's ticket operations policies and procedures.
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed.
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticket Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.

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Accounting/Financial Duties
• Maintain accurate Box Office accounting records and archives.
• Ensure venue Box Office staff adheres to company's cash handling policies and procedures.
• Responsible to ensure Box Office safe reconciliation, deposits, and all daily financial reporting is handled with accuracy.
• Responsible for the preparation of all Box Office settlement reports on event nights
• Actively participate in event settlements, as needed.

Other Duties
• Escalate any ticketing software and hardware issues immediately .
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in entertainment industry.
• Attend all relevant meetings, discussions, and conferences as the venue's ticketing lead.
• Any additional duties as assigned by leadership.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's degree from an accredited university or comparable work experience
• 2-3 years' experience as a Box Office manager or representative, including management level work experience.
• Experience with Ticketing systems including, but not limited to Ticketmaster tools and software.
• Excellent oral and written communication skills
• Proficient with computer operations including Microsoft Office applications (Outlook, Excel, Word, etc.)
• Proficiency with accounting/cash management procedures
• Ability to work evening and weekend hours, based on the needs of daily business operations.

YOU (BEHAVIOURAL SKILLS)
• Rock solid reliability - Detail-oriented with a strong ability to prioritize and work under pressure to meet strict and fluid deadlines.
• Solution driven – ability to find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
• Strong leadership skills - a bility to communicate respectfully and diplomatically across all levels of business is essential.
• Teamwork oriented – Ability to work and collaborate with others. L isten ing and tak ing time to empathize and understand where others are coming from, R ecognition and appreciation for the contributions of others.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision .

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedica

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