Research Manager

This is a Full Time Job

THE JOB

We're seeking a data-driven and analytical Manager of Research to lead our fan and industry research initiatives. This role will play a vital part in informing our business strategy through insights into fan and customer behavior, as well as identifying trends in venue products and experiences. The ideal candidate will bring a blend of research experience, technical skills, and a strong understanding of the entertainment industry to help drive our business forward.

WHAT THIS ROLE WILL DO

Fan Segmentation & Customer Insights
• Analyze fan demographics, behaviors, and purchase patterns to create detailed fan segments.
• Design and execute surveys to better understand and engage our diverse fan base, identifying opportunities to enhance their experience at events.

Survey Design & Execution
• Develop and execute surveys to gather critical insights on customer behavior, preferences, and product interests.
• Collaborate with cross-functional teams (food & beverage, ancillary products, premium experiences) to ensure surveys align with broader business goals.

Industry Research & Benchmarking
• Conduct thorough industry research and benchmarking to stay ahead of trends, competitive landscapes, and emerging opportunities.
• Research and identify innovative revenue-generating ideas and opportunities across the entertainment industry.
• Identify and monitor key metrics across the live entertainment industry.

Data Analysis
• Query and analyze data from multiple sources.
• Apply statistical methods and advanced analytics to identify trends, measure customer satisfaction, and understand product preferences.

Insight Generation & Presentations
• Transform complex data and research findings into actionable insights and strategic recommendations.
• Present findings in a clear, concise manner to leadership and other stakeholders, influencing decision-making and strategy.

WHAT THIS PERSON WILL BRING
• Education: Bachelor's degree in Market Research, Statistics, or a related field. A Master's degree is a plus.
• Experience: 6+ years of experience in a research or insights role, preferably within the entertainment or consumer-facing industry.
• Technical Skills: Proficient with querying data from data warehouses and experience with data visualization tools (e.g., Tableau, Power BI). Must have advanced Excel skills.
• Research Skills: Strong experience with survey design, implementation, and data interpretation.
• Analytical Skills: Ability to perform complex analyses, interpret data trends, and make data-driven recommendations.
• Communication Skills: Excellent written and verbal communication skills, with experience presenting to senior leadership.
• Soft Skills: Detail-oriented, proactive, and adaptable with strong organizational skills and a passion for the entertainment industry.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for

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