Senior Ticketing Manager

This is a Full Time Job

THE BRAND MANAGEMENT TICKETING TEAM

The Brand Management Ticketing Team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic-minded individuals that thrive in an environment full of variables and unknowns. If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you. If you're ready to do the best work of your life, we should talk.

THE JOB

Primarily, the Senior Local Ticketing Manager will manage all team members that oversee fulfillment of local and regional partnership ticketing assets. This role will oversee daily, weekly, monthly reporting, submission of sponsor hospitality fund ticket requests, working as a liaison between the Local Ticketing Associates, Regional Sales Team, Venue Brand Management Team and LN Concerts Ticketing Team, and provide comprehensive reporting to internal and external teams.

The Senior Local Ticketing Manager will also oversee tool development, efficiency gains, and process streamlining to maintain a high operational support for the team and our brand partners.

WHAT THIS ROLE WILL DO
• Oversee ALL ticket aspects of a local and regional sponsorship deal; hospitality funds, hospitality parties, deck tickets, ticket promotions, prizing, etc…
• Manage any customer service issues related to clients not being able to access tickets
• Manage any future Interviewing, hiring, onboarding, and training of new staff
• Create a positive & collaborative working environment and maintain staff morale
• Create and maintain dedicate client ticket portals, forms and spreadsheets
• Field all ticket request from all clients
• Enter orders into TRC (Ticket Resource Center) and edit spreadsheet with status updates
• Reach out to BOMs with any non-standard requests and follow up on missing TRC events or action items.
• Secure additional perks (i.e. PSS Tickets, VIP lounge, parking) for clients when requested and track cross department financials accordingly.
• Build and maintain excellent relationships with Local LN Teams, Venues, and other industry participants.
• Once orders are processed and fulfilled, lead client communication surrounding ticket access.
• Send out weekly Event and/or event pricing lists to all Sponsors within the portfolio of brands serving
• Track funds spent and proactively communicate with Venue Brand Management team member of any potential savings or financial risk.
• Work with the accounting team to invoice for any amounts spent over fund allowance/outside of hospitality funds.
• Work with local box offices concerning event pre-sales and inventory holds for all events

WHAT THIS PERSON WILL BRING

Background & Experience
• Bachelor's degree from an accredited university or comparable work experience
• Ability to provide leadership, engage in positive Interaction with staff, prioritize, organize, motivate staff, problem solve, delegate, follow-up, and communicate
• Experience in box office and/or premium seat sales experience a plus
• Functional knowledge of TM Channels: ticketmaster.com, livenation.com, TM1, Mobile and TM Account Manager a plus
• Ability to communicate respectfully with diplomacy across all levels of business Is essential
• Experience with financial management of budgets, forecasting, and the ability to analyze account, trends and deliver insights
• Experience working for a venue or in the live music industry a plus
• Record of success delivering innovative ticketing programs with measurable results
• 3+ year's management experience of team or direct report
• 3+ year's direct client customer service experience

Qualifications & Skills
• Superior project management skills including managing multiple projects simultaneously
• Excellent written, verbal and presentation skills
• A proactive, collaborative, and organized working style
• Proven ability to work calmly and efficiently under pressure
• Ability to quickly adapt and adjust projects to new expectations & direction
• Proficiency in Microsoft Office applications including Word, PowerPoint, and Excel
• Strong passion for music, including knowledge of current/relevant artists and industry trends

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets

WEALTH: 401(k) program with company match, Stock Program

FAMILY: New parent programs & support including caregiver leave and baby bonuses, infertility support

CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the C

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