Venue General Manager

This is a Full Time Job

THE JOB

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO
• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, Contractors and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Coordinate day of event activities and matters such as staffing, scheduling, and oversight of artist and VIP activities
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hire, train and schedule full and part-time employees, and work closely with all subcontractors and/or third-party vendors, potentially including security, cleaning, food and beverage, and production
• Responsible for meeting recommended and safe staffing levels and budget targets for each event
• Ensure security, production, and artist activation advances each show with tours, artists, and event producers
• Promote and establish "rental" events in the venue.
• Work closely with Live Nation promoters and operations and provide direction on standards and compliance
• Coordinate and facilitate event set-up with venue operation crews
• Forecast operational and production expenses, as well as ancillary revenue streams using the Rome system
• Perform and execute successful settlement of events
• Perform and execute timely Flash Reports after events
• Oversee overhead labor and equipment expenditures, including day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Excellent working knowledge of Health & Safety
• Implement and comply with the companies' audit procedures
• Ensure that employee performance is monitored and reviewed accordingly, including the management of attendance records for all employees
• Any other reasonable duties as required or assigned by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• This position typically supervises a number of exempt and non-exempt positions
• On site for each event prior to load in and until load out

WHAT THIS PERSON WILL BRING
• Minimum 5 years experience as a general manager or operations manager in a hospitality related business
• Must have extensive background in event sales and promotion
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:
$96,000.00 USD - $120,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.