Tour Guide Assistant

This is a Part Time Job


The primary function of this role will be to assist in the daily operations of the Madison Square Garden All Access Tour and contributing to giving our guests a world-class experience. This person will be responsible for assisting the tour guides along their routes and ensuring the order and safety of the guests. This position will be responsible for running our technology stations along the tour route and setting up/tearing down props. The role will serve as a brand ambassador for the venue tours and ensure our guests have a memorable experience.

What will you do?
• Trail each tour to ensure all guests stay together and ensure guest safety and security
• Set up and break down the check-in desk, waiting area, and photo experiences
• Assist tour guides by looking up additional information and translations
• Greet tour guests during check-in with a positive demeanor.
• Assist with welcoming large tour groups and organizing them into their respective tours
• Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, and props during tours.
• Conduct frequent checks of the tour route throughout the day
• Participates in special projects and performs other duties as assigned.

What do you need to succeed?

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• Experience in a guest-facing industry that has a focus on customer experience
• Strong communication and customer service skills.
• Ability to interact and work cordially alongside other departments
• Good organizational skills to check in groups and collect tickets as necessary.
• Ability to adapt to requests and changes quickly and with short notice
• High level of commitment and flexibility required.

SPECIAL REQUIREMENTS OF THE JOB:
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances up and down stairs, bending and constant motion is often required.
• Minimum availability 4 days a week including weekends and holidays.

We value diversity and are looking for extraordinary employees of all backgrounds

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-GD1