Production Services Representative

This is a Full Time Job

Have you always wanted to support on-set production? Our Backlot Operations team is the best in the business! Our Production Services Representatives are responsible for liaising with all the productions that film on our stages or lot and handle a wide variety of requests to make sure TV shows, films, and commercials have all the support they need to make great content at NBCUniversal. You will be assigned to productions to ensure efficiency, solve problems and assist with any specific needs for those productions filming on the studio property. You will work with multiple departments across all studio facilities.

What You’ll Do:
•  Work with local leadership, Rental Agents, and other departments to ensure customer satisfaction
• Work as the primary liaison between on-lot productions and the studio
• Scout studio facility with customer for stage/backlot
•  Generate on lot work orders for all studio departments
• Ensure all studio facilities are ready for client arrival and maintained during production
• Be a consistent presence on set throughout the production on both stages and backlot
• Arrange for Universal personnel and maintain contact with them throughout the production
• Prepare studio call sheets, hotlock lists, drive on passes and neighbor notifications as required
• Arrange parking for crew and production vehicles
• Ensure all studio safety, Los Angeles County, and Los Angeles County Fire Department regulations are observed by production (fire exits, fire lanes, hazardous waste disposal, special effects properly approved, etc.)
• Work to develop and maintain internal and external production relationships
• Review posted charges and initiate customer billing, in addition to helping identify and resolve invoice discrepancies
• Dedicated to achieving studio budget goals

Qualifications

Let’s Talk About You‘¦
• Executer – You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills, you manage through competing priorities within a matrixed environment
• Communicates with ease – You have a way with words, both written and verbal. You can build relationships across both broad internal functional departments and various external stakeholders
• Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done
• Customer Service Champion – No request is too big or too small, you put customers and our people first
• High standards – You understand that importance of what providing the best customer experience looks like and strive for such quality in all aspects of the production
• Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments

What You Must Have:
• BA/BS degree in a related area, or equivalent working experience
• 2 years of production or production related experience
• Must be willing to work a flexible schedule, as needed

What Would Make You a Stand-out:
• Experience working in a fast-paced, frenetic production environment
• Customer service experience
• Experience with stage booking systems
• Strong proficiency in Microsoft Office (Outlook, Word, & Excel)
• Strong communication and interpersonal skills
• A team player who can work independently and is a self-starter
• Superior organizations skills and the ability to manage multiple priorities
• Ability to learn and adapt to multiple proprietary production support software systems
• Interest in production, logistics, and/or studio operations strongly preferred

Additional Requirements:
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $52,000 - $55,000

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