Employee Services Generalist

This is a Full Time Job

It's an exciting time at Netflix as we continue to expand our business globally. We are revolutionizing the way people watch their favorite shows and movies, and building our own library of original Netflix content for all to enjoy. Visit our Culture Deck and Long-Term View to learn more about our unique Netflix culture and our bold goals for the future.

This position is part of the Employee Services (ES) team which designs and runs the infrastructure to deliver an outstanding employee experience from onboarding and beyond. This hire will be a key player, interacting with employees daily to address their employment questions and needs. The role supports the main functions within the ES team: benefits, employment operations, compliance, and HRIS. You will be expected to be highly independent and proactive in identifying and implementing positive improvements in the employee experience, aligned to our culture.

Responsibilities:

• Provide support for employees across all functions ensuring a great employee experience.
• Identify and implement improvements that result in a better employee experience and increased efficiency.
• Organize and facilitate new hire orientation to create an awesome experience.
• Help employees to fully understand their benefits including complex 401k questions and tricky healthcare enquiries. Work with our benefit providers to triage and resolve claims while ensuring accurate data flows are maintained on our benefit records.
• Coach employees and managers through conversations about parental leave and other life events with empathy and professionalism.
• Oversee compliance requirements such as AB 1825 administration, DE-34 reporting, I-9 verification.

Qualifications:

• 3-5 years of HR experience in a dynamic fast moving company.
• Proven knowledge of employment and labor laws.
• Ability to work across multiple systems including Workday while maintaining confidentiality and discretion.
• Ability to work independently and collaboratively with the team in a fast-paced, environment with varied projects.
• Excellent judgment with a high level of attention to detail and accuracy.
• Demonstrated ability to drive improvements and continuously simplify processes.