Manager, Talent Operations Design - Live Experiences

This is a Full Time Job

Member Summary:

Quick Summary (full description below):
The role involves leading talent systems and operations for Netflix House, overseeing the launch and operational growth of multiple locations. This leader will design talent workflows and systems to support both salaried and hourly employees across various locations.

• Salary: $80,000 - $280,000 per year
• Workplace Requirements: Possible for remote work, with a preference for Los Gatos, CA, or Los Angeles, CA. Must work effectively in a cross-functional, complex organization.
• Years of Experience Required: 5+ years in talent operations design and delivery, ideally in the retail sector.
• Education Requirements: Not mentioned
• Hard Skills Required: Experience with talent systems, workflow design, user-centered design thinking, automation, and data analysis.
• Soft Skills Required: Strong business acumen, leadership, effective communication across technical and non-technical teams, cross-functional collaboration.
• Preferred Skills/Experience: International retail experience in talent operations, user experience enhancement.

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Full Posting:

Director, Talent Systems & Operations – Netflix House
Location: Remote (preferred Los Gatos, CA or Los Angeles, CA)
Compensation: $80,000 - $280,000 per year

Job Summary:
We are seeking a strategic, user-centric leader to design and implement talent systems and workflows for Netflix House, a permanent entertainment venue that enhances fandom through real-life experiences. This role will support the launch of the first two Netflix House locations and oversee the operational growth of multiple locations, ensuring the efficiency of talent operations for both salaried and hourly employees.

Key Responsibilities:
• Gain deep understanding of the Netflix House business and align talent operations with the broader Talent Experience Operations (TEO) strategy.
• Design and implement talent systems and workflows to support on-site employees.
• Lead and execute talent experience operations projects involving multiple workflows and cross-functional teams.
• Establish yourself as an organizational leader who contributes to the culture and community.

Basic Qualifications:
• 5+ years of experience in talent operations design and delivery, particularly in the retail sector.
• Strong systems thinker with the ability to prioritize and build sustainable solutions.
• Experience with user-centered design thinking, automation, and operational optimization techniques.
• Strong business acumen with the ability to operate in a complex, cross-functional, global organization.
• Effective communication skills for both technical and non-technical teams across multiple levels of seniority.
• Ability to synthesize data into actionable insights.

Preferred Qualifications:
• International retail experience in talent operations design and delivery.
• Experience in enhancing user experience through design thinking and automation.

This role is remote with a preference for candidates based in Los Gatos, CA, or Los Angeles, CA.