Workplace Experience Specialist

This is a Full Time Job

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We are seeking a Workplace Experience Specialist to support our New York corporate offices. This individual will have strong communications and a program management background with a focus on continuous improvement and innovation. We are searching for a thought leader on scaling culture in a rapidly growing market with a focus on fostering a sense of belonging for all. This person must develop and maintain strong relationships with office leadership and be a true team player.

Responsibilities:

• Lead communications strategy and execution for a growing site, including general announcements, group moderation, internal documentation, and change management to each vertical and leadership
• Serve as a lead on local office initiatives, including onboarding, events and programs, capital projects, office build-outs, designs, or renovations
• Partner with Space Planning on local strategy and execution of initiatives including data integrity and floor planning, headcount and various reports.
• Strategically lead, build and oversee the internal events program and various events for the New York HQ

• Collaborate with cross-functional teams to integrate their activities/initiatives and programs across the office

• Site sponsor for company-wide social events and programs, including ERGs

• ERG engagement and partnership as needed
• Strategically lead and oversee visitor, candidate, and employee experience and execution

• Hiring and coaching receptionist(s)

• Monitoring ticketing system and requests

• Generate reports to propose changes based on the findings
• Collaborate with internal partners on office events, including Company Meeting and our speaker series (Brunch & Learns, Fireside Chats, Q&A's with Execs)

• Manage executive visits to site including briefing documents, logistics, and announcements to office
• Stakeholder coordination with cross-functional partners, including but not limited to: Design, Space Planning, Real Estate, I&D, IT, AV, Events, Security, Safety, Employee Services, Talent Acquisition, and Branding
• Acts as escalation path for office related issues, concerns, feedback, suggestions and triages accordingly

Qualifications

• 3-5 years of experience in a supervisory role supporting workplace services; 7- 10 years of equivalent experience will be considered
• Bachelor's Degree preferred
• Experience supervising front of house services, primarily in the areas of visitor and receptionist services
• Ability to work cross functionally across the company in a highly collaborative environment
• Strong communication skills both written and verbal
• Strong interpersonal skills
• Open to feedback and continuous improvement