Manager, Consumer Services

This is a Full Time Job

Overview & Responsibilities

This position will be responsible for the managing the contracted vendor services in the Consumer Services department including parking, fitness center, dry cleaner, car wash, vending machines, and the day-to-day oversight of the company Mail Services.

Consumer Services Responsibilities to include but not limited to:

• Manages operations for on-lot 3rd party contracted services and serves as liaison to contracted vendor
• Ensures compliance with contract specifications inspections for quality control and service evaluations
• Manages day-to-day transactions in STAR (studio job tracking and billing system) for Mail and Parking Services and ensures approvals are obtained, work is completed, and billing is processed
• Reviews contracted services vendor invoices for payment ensuring that billed amounts are in compliance with the contractual agreement and that all required back-up data is included
• Works with legal to develop service contracts, certificates of insurance and all other documents
• Assists Consumer Services Marketing in delivering marketing materials and gifts
• Work closely with Executive Director, Consumer Services to develop and implement a Concierge Service with 3rd party vendors for studio population

Mail Services Responsibilities:

• Manages and oversees the daily sorting, distribution, retrieval, processing, packaging, shipping, and quality-control of all mail including Film shipping, transactions, and inter-office mail
• Supervises and leads eight (8) Mail Services employees, including the scheduling and training/cross-training of all employees
• Ensures the accurate set up of user rights for DHL, UPS and FedEx online shipping web site under the terms of the PPC agreements with the respective carriers for any studio personnel requesting such access
• Ensures Mail Services personnel's compliance with X-ray operations and procedures including making daily security decisions regarding suspicious packages or mail
• Main point-of-contact for customer service and ensures quality and efficiency of mail service
• Ensures all invoices and internal bills are promptly processed
• Maintains equipment such as walkie-talkies, scanners, golf carts, computers, postage meters, etc.
• Works closely with Guest Relations on facilitating 3-month Studio Page Program utility assignment rotations

Financial Responsibilities:

• Responsible for business operations to ensure contracted vendors adheres to contract specifications and operates within the established budgetary parameters
• Responsible for preparation and monthly review of Purchase Orders and STAR transactions for all on-lot 3rd part contracted services and Marketing creative services.

Basic Qualifications

• Bachelor's degree, preferred
• Minimum 2 years related experience
• Minimum 2 years previous supervisory experience
• Proficiency with Mac or PC software, including Windows, Word, Excel, SharePoint and PowerPoint required

Additional Qualifications:

• Excellent organization and project management skills
• Must be detail oriented
• Good oral and written communication skills necessary to effectively interact with all levels of Company personnel and outside parties

Does this sound like the role for you? Join us on the Paramount Studios lot!

With a beautiful 65-acre lot in the heart of Hollywood, a worldwide network of offices an