Ticketing System & Event Implementation Specialist

This is a Full Time Job

Ticketing System and Event Implementation Specialist, Campus Support Services

US-NJ-Princeton

Job ID: 2024-20047
Type: Full-Time
of Openings: 1
Category: Campus and Auxiliary Services

Overview

University Ticketing within the Performing Arts Services Department, a division of Campus Support Services within University Services, oversees the University's ticketing system as well as box offices across campus, and provides ticketing services to all university venues. With exceptional customer service, University Ticketing offers centralized ticketing services including in-person and phone support, and maintains daytime box office hours during the academic year as well as on-site ticketing services for select events. University Ticketing distributes over 200,000 tickets per year, and manages nearly 4 million in revenue for the University.

The Ticketing System and Event Implementation Specialist will provide a critical role in the implementation of vivenu, the new campus-wide event ticketing software for Princeton University. Reporting to the Associate Director of Performing Arts Services with a dotted line to the Assistant Director of Service and Operations for Campus Support Services, and working closely with the PATCO Project Manager, the Specialist will collaborate with the ticketing system vendor to gain broad knowledge of the system's functionality, quickly becoming an on-campus expert on vivenu. The Specialist will build relationships with Ticketing User Group members and will be the communication and information hub between the implementation team and the Users.

Please note: This is an 18-Month Term Position. A full job description will be furnished prior to interview.

Responsibilities

Collaborate with User Group members to build their venues, seasons, events, and promotions
• Coordinate and meet with University departments who are back-end superusers of the ticketing system (the ''User Group'') in order to ensure that the setup and implementation of the new system meets the needs of all University constituents
• Assist users to prepare all data that will be migrated to the new system
• Gain understanding and provide consistency for system setup and usage during the implementation period, and create standards, structure, and best practice guidelines for post-implementation usage
• Work toward creating structure for one unified system that can support the needs of the various users across campus, but also adheres to the guidelines established by the User Group for consistency in event setup, naming conventions, reporting, promo codes, collection of fees, financials, and other universal elements
• Conduct training sessions with the User Group and for all ticket sellers

Collaborate with vivenu and PATCO leads on system implementation
• Act as the bridge with the User Group to ensure system setup reflects their needs during implementation
• Facilitate system implementation milestones including website setup, shop design, and venue seat map builds

University Ticketing backfill as needed (per SAGIT proposal)
• Become fluent on the University's current event ticketing system, AudienceView, which will continue to be active through June of 2025
• Gain understanding of how to better set up and implement the new system to meet the needs of the current users
• Act as Ticket Manager for ~1 event per week at Richardson Auditorium, Lewis Arts Complex, or other campus venues
• Build upcoming events in the ticketing system
• Support and maintain satellite ticketing locations across campus

Other duties as assigned
• The Specialist will maintain standard work hours, plus occasional night / weekend event support

Qualifications

ESSENTIAL QUALIFICATIONS

• Minimum education requirement: High school diploma or GED
• Two years' experience in event operations, ticketing, or comparable experience in a similar field
• Troubleshooting experience: responding to general system questions and directing to correct service area
• Excellent interpersonal and communication skills
• Experience training end users on new technology
• Customer service experience

PREFERRED QUALIFICATIONS

• Project management experience
• Experience with event ticketing systems

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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

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