Paid Intern - Content Operations

This is a Part Time Paid Internship

Title: Temp Content Operations Intern

Reports to: Content Operations Manager & Release Operations Manager

Location: New York, NY (Full-Time, On-site)

Hourly rate: $16.50/hr

Description:

Roc Nation is looking for a Content Operations Intern. The ideal candidate for this internship is enthusiastic, organized, detail-oriented, and interested in learning more about the music industry.
• Respond to client inquiries related DSP delivery issues as needed
• Assist in maintaining and storing the digital and video assets for all DIY users
• Work with Content/Support team if/when changes to releases are required
• Track the quality of deliveries to key DSPs and report to management
• Meet regularly with the Product team to inform overall product strategy
• Work directly with content operations department to process incoming content
• Assist with metadata review and quality assurance for artist and label partners
• Participate in meetings & brainstorming sessions related process development
• Monitor digital stores for successful deliveries and updates
• Assist in troubleshooting digital supply chain issues
• Help to develop metrics that track performance
• Evaluate potential users and providing support to other new acquisition initiatives
• Provide operational support to promotions/ marketing department
• Provide operational support to the sales/ account management department
• Track competitors and conducting online research
• Helps develop educational articles & resources for our Help Center on Zendesk.
• Assist in establishing improved distribution best practices to better educate & assist Roc Nations DIY users (ie; DSP related updates + tools, etc)

Requirements
• Enthusiastic and optimistic! We are a passionate team and are looking for someone with a positive attitude that thrives on juggling multiple projects at once.
• Organized, detail oriented, and eager to dive in where necessary.
• Able to understand deadlines and keep up with a fast-paced work environment with little direction.
• Collaborate well with others, know how to prioritize and manage expectations.
• Interested in the "behind the scenes" of music
• Familiar with Digital Stores (TikTok, Spotify, Apple Music)
• Experience with G-Suite and Excel