On-Call House Manager, New York

This is a Freelance Job

The Robin Williams Center at the SAG-AFTRA Foundation in New York City seeks a detail-oriented and personable House Manager to oversee front-of-house duties during in-person events and programming. The House Manager will support the Program Manager, Screening Room Operations Manager, AV Technicians, and Security. The ideal candidate will have superior people skills and be highly organized. This role requires flexibility with scheduling, including availability for evening and daytime events on weekdays and weekends.

The number of hours per week or month may vary based on event schedules. However, candidates should generally have good availability to accommodate the fluctuating nature of event scheduling. Most events average four hours in duration.

Responsibilities

-Manage all aspects of front-of-house operations to ensure a smooth and enjoyable experience for members and guests attending events at the Robin Williams Center.
-Oversee check-in and seating arrangements, ensuring accuracy and efficiency.
-Serve as a point of contact for members, third-party renters, and their guests, addressing any inquiries or concerns promptly and professionally.
-Coordinate with the Operations, Programming, Production, and Security teams to execute event logistics, including set-up, breakdown, and special requirements.
-Understand protocol in all emergencies to ensure the safety of all guests.
-Assist the programming team in providing hospitality for high-profile talent and VIP guests.
-Collaborate with the Facilities team to maintain the cleanliness and functionality of the venue during events. This responsibility ensures that our guests have a pleasant and comfortable experience and underscores the commitment and dedication required for this role.
-Assist with post-event reporting and feedback collection to continually improve the member experience. Write and submit paperwork on any accidents or incidents.
-Provide high customer service while handling member and guest relations positively and professionally.

Qualifications

-Bachelor's degree preferred.
-A background, knowledge, and love for the arts and entertainment industry.
-Previous experience in front-of-house management, production, or event coordination is preferred.
-Excellent interpersonal and communication skills, with the ability to interact effectively with diverse audiences and stakeholders.
-Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
-Ability to remain calm under pressure.
-Demonstrated ability to lead and motivate volunteers to achieve common goals.
-Availability for daytime and evening events on weekdays and weekends.
-Familiarity with performing arts venues, theatrical technology, or nonprofit organizations is a plus.

This is an on-call position.

Notes:

-The SAG-AFTRA Foundation cannot provide relocation benefits to candidates.
-The above statements describe the general nature and level of work performed by people assigned to this classification.
-They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified.
-Management reserves the right to revise or amend duties at any time.
-Staff members must consciously and continuously promote the organization's mission, values, programs, and impact when presented with opportunities to participate in membership development and reach out to personal connections on behalf of the SAG-AFTRA Foundation.
-This job description reflects management's assignment of essential functions; it does not describe or restrict the tasks that may be assigned. These functions may be subject to change at any time due to reasonable accommodation or other reasons.