Manager, Residuals Processing

This is a Full Time Job


Title: Manager, Residual Processing

Responsibilities:

• Supervise the residuals processing team. Manage, train, mentor, and evaluate direct reports.
• Oversee daily operations, workflow, and scheduling to ensure streamlined, consistent, and error-free processes for all staff.
• Provide feedback to staff on work quality and productivity.
• Review and update process documents maintaining up-to-date department function map for training and process improvement.
• Analyze processes for efficiency and effectiveness, recommending and implementing improvements.
• Recommend solutions for improving information flow, systems, staffing, and resources.
• Address performer inquiries regarding residual processing via phone and/or email.
• Keep the Director informed of department progress, workflow issues, and performer concerns.
• Collaborate with senior management to define departmental goals and needs.
• Generate monthly reports regarding department status (Residuals Processing).
• Assist in resource management, including scheduling, timecard approvals and equipment allocation.
• Maintain relationships within the organization and with external counterparts to meet goals and provide optimal member service.
• Manage projects and initiatives to completion.
• Perform other duties as needed.

Qualifications:

• Superlative interpersonal skills: high degree of patience and tact.
• Must be available and willing to work extended hours (including weekends) as SAG-AFTRA determines necessary to meet business needs.
• Excellent customer service skills.
• Able to negotiate with tact and diplomacy.
• Strong attention to detail, creative problem solving skills.
• Excellent delegation and follow up skills.
• Proficient in Microsoft Office/Google Suite and PC applications.
• Capable of working effectively under pressure, and to organize, prioritize and coordinate multiple tasks under daily deadlines.
• Must be able to work independently and as part of a team.
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members.
• Hold yourself and others accountable for maintaining high standards of performance and integrity.
• Capable of taking direction from more than one supervisor.
• Must maintain regular and acceptable attendance.
• Must be available and willing to travel to such locations and with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.

Minimum Qualifications:

• Undergraduate degree and/or 5 years relevant work experience or equivalent combination of education and work experience.

Preferred Background:

• Entertainment industry experience in distribution and/or business affairs.
• Comprehensive knowledge of motion picture and/or television distribution business environment.
• Previous work experience in a financial services or trust or royalties and residuals administration.
• Prior experience in Customer Service.
• Minimum of 5 years of experience or knowledge in residuals processing.

What You’ll Get:

• The annual salary for this position is $75,862.00 along with excellent employee benefits and perks.
• Colleagues that are passionate about what we do and how they contribute to our mission.
• Balance between work and home life responsibilities.
• Affordable and comprehensive medical and dental plans.
• Generous pension plan.
• Employee discounts and perks.