Workflow Coordinator, Membership

This is a Full Time Job

Responsibilities

What You’ll Do

The Membership Services Workflow Coordinator collaborates with management, fellow staff, and other departments to ensure a world-class experience is being delivered by assisting with all aspects of the department’s daily processes and procedures; including all necessary staff training.

(This section provides a general summary of the most significant job duties performed. It does not explain in detail every single duty performed.)
• With support of management, monitor, assess and distribute the daily workload of the department; as well as handling escalated member calls.
• Responsible for training/cross-training of new and recurrent material.
• Fills in, as needed, on all job responsibilities within the department.
• Responsible for preparing ROR cases and SSN merges, as needed.
• Perform other duties as assigned or as the situation dictates.

Qualifications

What You’ll Need

We want to make sure you’re successful. To be considered, you must have:

(The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of this job with or without reasonable accommodation, using some other combination of skills and abilities.)
• Excellent customer service and interpersonal skills with the ability to demonstrate a high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally.
• Able to communicate effectively in English, in both verbal and written form; able to write clearly and succinctly.
• Able to work under pressure, be detail oriented; as well possess the ability to organize, prioritize, work independently, and coordinate multiple tasks under daily deadlines.
• Demonstrate effective skills in the use of PC applications and type accurately at a rate of 35 WPM.
• Must be available and willing to work extended hours (and/or overtime for applicable non- exempt positions) per day or per week, including weekends and holidays, as SAG-AFTRA determines is necessary to meet its business needs; as well as traveling to locations with such frequency as SAG-AFTRA determines is necessary or desirable to meet its business needs.
• Capable of taking direction from more than one supervisor.
• Ability to respond promptly, thoughtful and effectively to changing work environments, changing priorities and new situations.
• Have an understanding and awareness of worker rights impacting SAG-AFTRA members.

MINIMUM QUALIFICATIONS

Education
and/or Experience:
• 2 years customer service experience required
• High School diploma or equivalent
• Fluency in Spanish a plus

TESTING REQUIREMENTS:
• Basic skills- Math, Spelling, Grammar, typing and filing
• Word test

PHYSICAL REQUIREMENT/WORK ENVIRONMENT:

Regularly (67-100%) Sitting, seeing, hearing, talking, typing

Frequently (34-66%) Walking, standing, writing

Occasionally (12-33%) Bending

Rarely (0-11%) Driving, lifting

What You’ll Get

We are a great place to work because we offer:
• The hourly rate for this position is $29.28 per hour along with excellent employee benefits and perks such as a 35-hour work week.
• Colleagues that are passionate about what we do and how they contribute to our mission
• Balance between work and home life responsibilities
• Affordable and comprehensive medical and dental plans
• Generous pension plan
• Employee discounts and perks