Membership Experience Manager

This is a Full Time Job

Life is Better at the Ballpark!

We're glad you're interested in working for the Salt Lake Bees!

Why work for The Bees?
• It's fun! We love baseball; the sports industry is our passion.
• It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable.
• It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square and the Salt Lake Bees as its anchor.
• Fun perks! Free and discounted perks for the Salt Lake Bees and Megaplex Theatres.

What will I Do?

You will work for one of Utah's most recognizable sports brands, with a great team, creating lasting memories for our guests and fans!

The Membership Experience Account Manager is responsible for managing and retaining revenue streams year after year through the excellent servicing of season ticket members with the Salt Lake Bees. Essential to this role is the ability to be exceptionally organized and effectively manage a large number of accounts simultaneously while in a fast-paced, fun environment. Additionally, we expect this role to coordinate member events, manage service-related inquiries, Podium and other game-day responsibilities. The Membership Experience Account Manager champions the company's Mission and Vision and models the company Values.

The position will:
• Exemplify the company values of Stewardship, Integrity, Hard Work, and Service
• Strive to achieve the company's mission of Enriching Lives and the company's vision of being the best place in town to work and do business.
• Following the initial sale, manage and service all Bees season ticket accounts. Including the retention of that account the following season.
• Ensure that every detail pertaining to the membership of season tickets is covered and flawlessly executed before, during and after the season.
• Provide a world class experience for the season ticket member from start to finish to increase the likelihood of them renewing the following season.
• Work in conjunction with the sales staff to create a strategic approach for each account based on their individual and unique needs.
• Lead out in the job posting, interview process and ultimate hiring of gameday service interns each season.
• Manage the scheduling and daily responsibilities of gameday interns.
• Manage & service the STM Ticket Exchange Program.
• Perform gameday responsibilities such as entertaining clients and fulfilling other customer commitments.
• Ability to be an outstanding team player and willing to assist in a variety of ways to move the business forward.
• Collaborate with other departments and entities to ensure a first-class organization
• Provide outstanding customer service.
• Be a student. Be a teacher. Be a leader.
• Other duties as assigned
• What are the requirements of the Job?

We want to give our guests the best sporting experience possible. To do this, our jobs demand reliability, positivity, and hard work. We believe you have what it takes to make a great impact!
• Bachelor's Degree from an accredited college or university is preferred but not required
• 1 or more year of sales experience preferred
• Ability to work all home games and work irregular hours (evenings, weekends, holidays)
• Basic computer knowledge
• Punctual, groomed and dressed for a professional environment
• Ability to work effectively under fast-paced, high-stress situations
• Able to observe, inspect, estimate and asses
• Able to sit or stand for long periods of time
• Combination of standard business hours and game hours. Must be able to work 4 days in office (Sandy, UT) with one remote flex day option per week (typically Friday).

Is this part-time or full-time?

This is a full-time role.

Equal Opportunity:

We believe in the power of diversity and are committed to creating an inclusive environment for all employees. We want everyone to feel that they can belong here. We welcome everyone and provide reasonable accommodations for individuals with disabilities.