Guest Experience Representative

This is a Full Time Job

Guest Experience Representative (SCW)

About the Position

The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket holders and sponsors at our home games. This position reports to the Supervisor, Arena Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities
• Be main point of contact for guests regarding basic game day information and location of box office, lost and found, etc.)
• Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guest with their requests and seating needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

Required Experience & Skills
• Excellent and engaging interpersonal skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• High energy, strong detail orientation and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies

Physical Demands
• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time

Time Commitment
• Ability to work majority of home games and other events including week nights, weekends and holidays

Compensation
• $16.00 Per Hour

Santa Cruz Warriors is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment