General Operations Manager

This is a Full Time Job

Member Summary
Quick Summary (full description below):
Live Nation is seeking a General Manager to oversee business operations at a Minneapolis-area venue, ensuring smooth operations, excellent customer service, and effective team leadership.

Years of Experience Required: 5 years (60 Months) as a General Manager or Operations Manager in a hospitality-related business
Salary: Not mentioned
Required Experience: Expertise in profitability analysis, budgeting, communication, and problem-solving within a hospitality setting
Preferred Skills/Experience: Not mentioned
Workplace Requirements:
Location: Minnesota
In-office, Remote, or Hybrid: Work From Home
Education Requirements:
Required: Not mentioned
Preferred: Not mentioned
Hard Skills Required: Budgeting, profitability analysis, event operations, vendor/contract management
Soft Skills Required: Excellent verbal and written communication, strong problem-solving, leadership, and team motivation skills
Benefits: Not mentioned

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Full Posting
Company: Live Nation Concerts
Requisition #: JR-74726
Job Title: General Manager
Location: Work From Home – Minnesota

Responsibilities:
• Establish and maintain high standards of customer service for staff, customers, and vendors
• Identify and maximize revenue drivers while enhancing overall guest and artist experiences
• Oversee Health & Safety and Security plans and protocols
• Recruit, train, schedule, and motivate a skilled team of full-time and part-time staff
• Communicate clear goals and expectations to the team
• Foster a positive culture for employees, guests, and visiting artists
• Develop and implement best practices for traffic and parking operations
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to drive revenue, engagement, and profitability
• Maintain and meet staffing levels and budget targets
• Manage relationships with state and municipal governments
• Build positive interactions with landlords/partners, local businesses, and homeowner organizations
• Oversee food and beverage and merchandise performance and strategies
• Manage daily venue vendors/subcontractors (HVAC, Plumbing, Electrical, Landscaping, Cleaning, Security, Trash/Recycling)
• Work with the legal department on contracts and insurance requirements for outside contractors and vendors
• Promote and manage ticketed venue rental events, including budgeting and operations of special events
• Coordinate event set-up with Operations Manager and team
• Implement company policies, procedures, and accounting protocols
• Prepare timely financial reports and handle event settlements
• Forecast event and venue budgets, including operational and production expenses and ancillary revenue
• Implement and comply with audit procedures
• Monitor and review employee performance and attendance records
• Oversee show advances with production and security managers
• Be available to work nights, weekends, and holidays, and be onsite for events from load-in to load-out
• Perform other duties as assigned by executive management

Qualifications:
• Minimum 5 years of experience as a General Manager or Operations Manager in a hospitality-related business
• Excellent communication skills (verbal and written)
• Expertise in profitability analysis and budgeting
• Strong problem-solving skills for both long-term and immediate situations