Office Administrator

This is a Part Time Job

Office Administrator - Shoreline Amphitheatre (Seasonal 2025)

THE JOB

Office Duties include but are not limited to:
• Basic secretarial duties, such as answering/returning phone calls, voicemails and emails
• Professional handling of guest complaints, questions, or comments about upcoming and past events
• Management of lost and found items
• Mailing packages/letters out for various departments
• Mail sorting and filing
• Invoice management to include expense tracking, coding & submittal of invoices and communication with Accounts Payable team to ensure prompt payment
• Maintaining visitor & package logs
• Office upkeep such as basic organization, ordering & restocking of supplies and maintaining cleanliness of front office reception and kitchen areas
• Assist with employee inquiries or direct to appropriate manager when needed
• Support to payroll/schedule admin as needed
• Other duties assigned by the General Manager

Event Duties include but are not limited to:
• Deliver exemplary customer service to maintain customer loyalty
• Answer inbound calls and respond to Textline messages to help resolve our customer concerns through analysis to determine the most effective resolution
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
• Solicit sales of new or additional services or products
• Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Refer unresolved customer grievances to designated departments for further investigation
• Securely maintain and distribute show day credentials
• Various show day related projects, often including tasks on Microsoft Word, Excel and Power Point
• Interact with and assist with venue staff, third party vendors, and tour staff in a professional manner.

WHAT YOU'LL BRING
• High School Diploma or equivalent
• Familiarity with Microsoft Office Suite
• Attention to detail
• Quality and Accuracy
• Strong relationship building and communication skills
• Ability to work independently, Excellent verbal and written communication skills

HOURLY RATE: $22.00

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:
$19.20 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.