Associate Developer Support Engineer

This is a Full Time Job

The following role will suit a recent graduate, with strong Computer Science/Engineering qualifications with a desire to work at the cutting edge of the PlayStation development tools industry.

About the Role:

The primary activity is to proactively support SN Systems' customers in their use of the company's products, both remotely and face-to-face. The majority of customers are games programmers; to support them you will need to gain a thorough knowledge of the products and an understanding of the C/C++ code they are developing with the products.

This is a technical role and involves investigating and resolving customer problems. Additionally as you gain experience, you are likely to visit customers to investigate problems, demonstrate products, and ideally, make presentations about our products.

The ideal candidates will be able to communicate technical issues clearly, be patient with busy customers and, above all, enjoy solving problems. You would work closely with the product development team's highly skilled programmers.

This role will be based out of the San Jose office.

Qualifications:

-Bachelor's degree in Computer Science/Engineering degree or equivalent

Essential:

-Strong interpersonal skills
-Expertise in C++
-A team player
-An interest in the games industry

A desire & enthusiasm to work in a commercial environment and develop the following skills:

-To quickly evaluate information and provide solutions
-To demonstrate software products
-To conduct performance analysis sessions

Desirable:

-Some experience of supporting software products
-General technical knowledge of the PlayStation platform
-SN Systems development tools experience
-An understanding of how assemblers, linkers, compilers and debuggers work
-Windows server administration experience
-Network administration experience

Sony Computer Entertainment America LLC (SCEA) is responsible for keeping PlayStation® growing and thriving in the United States, Canada and Latin America. Based in Foster City, California, SCEA serves as headquarters for all North American operations and is a wholly owned subsidiary of Sony Corporation of America Inc.

It is SCEA's policy to provide equal employment opportunity for all applicants and employees. SCEA does not unlawfully discriminate on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law. SCEA also makes reasonable accommodations for disabled applicants and employees