Account Coordinator

This is a Full Time Job

As an Account Coordinator, you will be responsible for leading and managing a select number of accounts, as well as supporting the senior accounts team with our high-profile clients. Though the role’s responsibilities are wide-ranging and ever-changing, this predominantly includes executing strategic initiatives, including the coordination of design, production, sale, and fulfillment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups, and ecommerce opportunities.

What you'll do:

• Collaborate with senior management to contribute to forecasting accuracy, strategic planning, and implementation initiatives, with a focus on effectively managing expectations and achieving predefined Key Performance Indicators (KPIs) related to revenue growth and operational excellence.

• Assume ownership alongside internal teams to ensure timely execution of timelines for product development, production, delivery, and fulfillment, aiming to meet or exceed performance benchmarks related to project milestones and customer satisfaction metrics.

• Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.

• Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support.

• Provide timely responses to internal team members & client inquiries within a 24-hour window via email, teams, or text, ensuring prompt and effective communication.

Who you are:

• Is a self-starter with the ability to work both independently and as part of a team.

• Organization and ability to maintain a calendar.

• Comfortable meeting deadlines and managing expectations.

• Experience in an apparel production environment, including an ability to effectively communicate with factories and manage production processes.

• First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff.

• Familiarity with D2C strategies, including a basic understanding of Shopify platform.

• Strong experience with Microsoft Office Suite, Creative Suite, Asana, Outlook & TEAMS.

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day.

• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best.

• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K employer matching.

• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.

• Investment in your professional growth and development enabling you to thrive in our vibrant community.

• The space to accelerate progress, positively disrupt, and create what happens next.

• Time off for a winter recess.

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