Seasonal - Manager, Event Operations

This is a Full Time Job

(S) Seasonal - Manager, Event Operations

Job Purpose
The Manager of Event Operations is a seasoned professional with extensive expertise in event operations, logistics, administration, and personnel management. In this role, you will lead a seasonal and contracted staff team, ensuring goals and objectives are met while adhering to event timelines. The ideal candidate will manage day-to-day tasks that enhance departmental productivity and contribute to the team's success and the areas under their supervision.

Duties & Responsibilities

Responsibilities include, but are not limited to:
• Manage seasonal staff and independent contractors.
• Oversee and support staff in planning and executing catering, accessibility, and event status operations.
• Collaborate with stakeholders to support event operations.
• Work with relevant departments to develop and enhance functional plans for event operations.
• Oversee contract negotiation and execution for Event Operations vendors while maintaining strong vendor relationships.
• Partner with department leadership to achieve budgetary goals.
• Support administrative duties and projects within the department.
• Engage in project management to improve productivity and efficiency.
• Reinforce both internal and external customer service efforts.
• Attend required training, continuing education, and meetings.
• Ensure accountability for the productivity and effectiveness of your team.
• Uphold company policies and procedures, serving as a role model for others while fostering a safety culture by implementing safety measures and utilizing provided resources.

On-site Responsibilities
• Oversight of on-site event operations for your areas of responsibility.
• Problem-solving to maintain and prevent disruptions to volunteer and event operations.
• Use of identified reporting methods to document operational challenges or request assistance.
• Providing customer service and support to event attendees, personnel, and volunteers.
• Reinforcing company policies and procedures and acting as a role model for others.

Qualifications & Skills
Qualifications include:
• Prior experience managing personnel
• 5 years of event operations and logistics experience
• Ability to expand upon existing skills to execute unfamiliar tasks
• Outstanding internal and external customer service skills
• Excellent written and verbal communication skills
• Ability to write, edit, and produce grammatically correct documentation in the English language
• Highly organized with keen attention to detail
• Confidence in making decisions while working under pressure
• Strong interpersonal skills
• Comfortable working with a team and independently
• Ability to prioritize and manage timelines
• Knowledge of Google Workspace, MS Office, Airtable, and a willingness to learn new software

Direct Reports
• Seasonal staff
• Independently contracted personnel

Physical Requirements
During the event, standing for long periods and navigating multiple miles a day are frequently required. Schedules may vary during the on-site operational period. Manual dexterity is needed for keyboard and computer use.

Work Location & Schedule
This Position is in Austin, Texas, starting November 2024 and ending April 25, 2025. Core business office hours are Mon-Fri, 10 am-6 pm. Additional hours may be required from January – March, including some evenings and weekends. If available, the opportunity to work a hybrid or flex schedule is possible and will be determined by company leadership.