Audience Services Manager

This is a Full Time Job

Position Title: Audience Services Manager
Department: Marketing & Communications Department
Reports To: Director of Marketing & Communications
Job Type: Full-time, Annual, Overtime Exempt
Salary/Wage: $1,125.00 per week
Benefits Eligible: Yes
Targeted Start Date: January 2025

Syracuse Stage seeks an Audience Services Manager to lead its customer service operations. The Audience Services Manager plays an integral role within the Marketing and Communications team by working to ensure all patrons have a positive experience at Syracuse Stage.

Responsible for managing all aspects of Front-of-House services including house management, bar management, customer service and handicap accessibility pertaining to performances of Syracuse Stage, S.U. Drama Department, and special events. Responsible for ensuring a pleasant and welcoming ambiance that simultaneously provides audience safety and comfort.

Syracuse Stage is the non-profit, professional theatre company in residence at Syracuse University. It is nationally recognized for creating stimulating theatrical work that engages Central New York and significantly contributes to the artistic life of Syracuse University, where it is a vital partner in achieving the educational mission of the University's Department of Drama. Syracuse Stage's mission is to tell stories that engage, entertain, and inspire people to see life beyond their own experience.