Operations Supervisor

This is a Part Time Job

Operations Supervisor- Virginia Beach Dome


THE JOB

The Operations Supervisor will play a critical hands-on role in the day-to-day setup, teardown, and execution of events. Reporting to the Operations Manager, this position will be responsible fo r ens uring high st andards of venue cleanli ness, safety, and maintenance.

WHAT THIS ROLE WILL DO
• Responsible for supervising Operations team members to ensure on time and efficient setups or changeovers
• Responsible for conducting pre-event walkthroughs to ensure cleanliness, functionality, and compliance
• Act as the conduit between all departments including but not limited to security, guest services, box office, production, parking, and upper management.
• Works directly with the Ops Manager and Security Supervisor to perform day of show duties
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ens ure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue a menities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ens ure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Leads all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:
• Responsible Alcohol Awareness Training Certification or Equivalent
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• This position will need to pass a forklift certification within 30 days of hire (provided by the venue)
• High school diploma required

Preferred:
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced , often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 75 lbs using proper lifting techniques

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a compreh ens ive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available