Operations Supervisor

This is a Part Time Job

Operations Supervisor- Virginia Beach Dome


THE JOB

The Operations Supervisor will play a critical hands-on role in the day-to-day setup, teardown, and execution of events. Reporting to the Operations Manager, this position will be responsible fo r ens uring high st andards of venue cleanli ness, safety, and maintenance.

WHAT THIS ROLE WILL DO
• Responsible for supervising Operations team members to ensure on time and efficient setups or changeovers
• Responsible for conducting pre-event walkthroughs to ensure cleanliness, functionality, and compliance
• Act as the conduit between all departments including but not limited to security, guest services, box office, production, parking, and upper management.
• Works directly with the Ops Manager and Security Supervisor to perform day of show duties
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ens ure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue a menities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ens ure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Leads all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Required to work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:
• Responsible Alcohol Awareness Training Certification or Equivalent
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• This position will need to pass a forklift certification within 30 days of hire (provided by the venue)
• High school diploma required

Preferred:
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced , often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 75 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife .  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citiz ens hip, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a compreh ens ive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the comp ens ation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transpa

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