Backstage Experience Coordinator

This is a Part Time Job

Job Summary:

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care." We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, then please read on!

THE JOB

Live Nation is seeking a Backstage Experience Coordinator. The position will directly report to the venue General Manager. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue-designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back-of-house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

WHAT THIS ROLE WILL DO
• In partnership with the venue Production Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue-designed programs to support local production & touring personnel.
• Maintain back-of-house hospitality expectations & backstage division-wide goals.
• Meet & greet the tours upon arrival at the venue, assign dressing rooms, and be the point of contact for all hospitality needs.
• Where possible, wash, dry, and fold all tour laundry as well as hand and bath towels. Check dressing rooms periodically through the day to tidy up and collect any towels to be washed.
• Partner with local backstage catering to ensure the Artists' rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Show CARE by participating in the venue's sustainability program, which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Act as the backstage brand ambassador and the face of the service culture program.
• Complete the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue PM.
• Research best practices and collaborate with the Artist Services team & Venue PM to develop venue opportunities to increase engagement and increase Artist/Crew satisfaction.
• Work with Production Managers & Catering Teams to help facilitate advances.
• Conduct pre and post-show walk-throughs with a checklist to make ready all backstage Artist & Touring crew areas and note any damage to be repaired.
• Oversee all dressing room and bus stock, including after-show meal coordination.
• Co-manage any applicable backstage program budget and process vendor invoices in coordination with the General and Production Managers.
• Maintain metrics and share information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites, and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team, and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Strong organizational, time management, and multi-tasking skills.
• Proficient computer skills, including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• A positive outlook, strong communication skills, and the ability to engage others.
• Strong problem-solving skills and demonstrated experience finding creative solutions.
• 1+ years of backstage/production/hospitality experience.
• 2-3+ years of work experience in a comparable role.
• 1-2+ years of leadership experience.
• A natural interest in helping others and a heart for service.
• The position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

We will consider qualified applicants with criminal histories consistent with applicable law.