Intern - Membership & Development Operations

This is a Part Time Unpaid Internship

The Membership and Development Operations Intern provides critical support for the Development team, including but not limited to donor services; assistance with membership mailings and other solicitations through phone calls, direct mail, and email; donor research and member ticket requests.

This position is an exciting opportunity for an energetic, outgoing individual who is highly detail oriented, self-motivated, and organized with excellent communication and time management skills. This position is a fantastic way for a self-starting individual to be immersed in the performing arts.

This person should be comfortable meeting and interacting with a variety of patrons, donors, and staff and be passionate about the Mann's mission to serve our community. The environment is fast-paced and requires the ability to handle multiple projects at once under tight deadlines.

The Membership and Development Operations Intern reports directly to the Manager of Development Operations.

Primary Responsibilities:
• Interact with members in the Donor Terrace & Garden at summer concerts and ensure donors have a positive experience
• Serve as a point of contact for written and phone inquiries from members
• Fulfill member ticket requests, reservations, and member benefits
• Coordinate all pre- and post-show emails to members with information about each concert
• Assist with the planning and execution of the quarterly member newsletter
• Assist in membership renewal solicitations through phone calls, direct mail, and email
• Conduct prospect and donor research and compose donor profiles
• Maintain proper formatting of member accounts in donor database
• Maintain solicitation calendar
• Coordinate ticket donations for Philadelphia nonprofit events
• Coordinate volunteer schedules for summer concerts
• Assist the Vice President of Business Development with corporate requests

Requirements:
• Development experience at a nonprofit or cultural arts organization preferred
• Customer service mindset - willing to go above and beyond for the Mann's members
• Must be extremely detail-oriented, organized, and enjoy working in a fast-paced environment
• Must demonstrate excellent telephone, writing, verbal and personal communication skills
• Knowledge of Microsoft Excel, Word, and Outlook preferred
• Experience with Archtics, Raiser's Edge, or other fundraising software a plus
• Must have a reliable form of transportation

This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 5th). In order to trigger the stipend payment, successful candidates must meet the time commitment criteria:

• Time commitment for the internship is 32 to 35 hours per week
• May 31st through August 31st (though availability earlier in May and during September is preferred)

Interns will work primarily at the Mann's offices located in Center City Philadelphia, with event support on nights and weekends at the venue in West Philadelphia. The Mann is happy to provide documentation for college or university credit, though current enrollment is not required.

The Mann Center for the Performing Arts is a non-profit organization, located in Philadelphia's beautiful Fairmount Park, continues its rich tradition as the greater Philadelphia region's premier outdoor cultural arts center. The Mann's executive offices are located on the Avenue of the Arts in Center City, Philadelphia.

It is the policy of the Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.