Customer Service Representative

This is a Full Time Job

Member Summary

#### Quick Summary (full description below):
Ticketmaster is seeking a Customer Service Representative to assist fans with ticketing inquiries and provide exceptional customer support. This entry-level role focuses on troubleshooting issues, processing exchanges and refunds, and ensuring a seamless customer experience.

• Years of Experience Required: 1 year of recent customer service experience (12+ Months)
• Salary: Not mentioned
• Required Experience: High School Diploma or GED, basic computer skills, strong communication skills
• Preferred Skills/Experience: Not mentioned
• Workplace Requirements: In-office role (location not specified); requires extended sitting and heavy phone use
• Education Requirements: Required: High School Diploma or GED; Preferred: Not mentioned
• Hard Skills Required: Troubleshooting ticket issues, familiarity with customer service tools, and basic computer skills
• Soft Skills Required: Reliability, integrity, teamwork, communication, and problem-solving
• Benefits: Not mentioned

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Full Posting

Company: Ticketmaster

Job Title: Representative - Customer Service

Location: Not specified

#### Job Description:
Ticketmaster is hiring a Customer Service Representative to answer inquiries via inbound calls, emails, and chats. This entry-level role involves handling a variety of ticketing issues and ensuring one-contact resolution for fans.

Responsibilities:
• Delivery Assistance: Change ticket delivery options (e.g., mobile entry, will call, print at home).
• Exchanges: Process ticket exchanges, including upgrades or event date changes.
• Refunds: Handle refund requests for extenuating circumstances.
• ADA Support: Assist fans with ADA seating or exchanges.
• Resale Issues: Troubleshoot payout issues or errors during purchase for resale tickets.
• Verified Fan Support: Resolve code issues or presale questions.
• Ticket Transfers: Troubleshoot and assist with transferring tickets.
• VIP/VIP Nation: Address inquiries about VIP packages, itineraries, or refunds.
• Upsells: Help fans redeem promotional offers such as albums or concert cash.
• Concert Cash/Vouchers: Assist with lost codes, redemption issues, or promotional inquiries.

Requirements:
• High School Diploma or GED.
• Minimum 1 year of recent customer service experience preferred.
• Proficient in basic computer skills.
• Excellent communication and organizational abilities.

Physical Requirements:
• Ability to sit for extended periods and handle phones for up to 8 hours daily.
• Occasionally lift up to 10 pounds.
• Exposure to mid-to-high noise levels in an office environment.

Behavioral Skills:
• Reliability: Meet deadlines and deliver quality work.
• Integrity: Act honestly and communicate transparently.
• Teamwork: Collaborate effectively to achieve shared goals.

This role provides an opportunity to connect fans to live events through exceptional service, backed by Ticketmaster’s supportive and dynamic culture.